Restaurant Manager
2 weeks ago
Minimum Requirements:
- Minimum age of 3040 years.
- At least 5 years of experience in a similar role, specifically as a Restaurant Manager.
- A thorough understanding of Food & Beverage outlet operations, including knowledge of menu offerings, service techniques, and guest interaction.
- Prior experience managing an Arabic restaurant or similar setup is an advantage.
- Proficiency in the Arabic language is an added advantage.
Role Summary:
Responsible for overseeing the overall operations of the Restaurant, including both the Front of House and Back of House functions.
Your primary duties include maintaining the restaurant's revenue, profitability, and quality goals, as well as ensuring efficient restaurant operation and upholding high productivity, quality, and customer service standards.
Required Skills:
- Physical ability to walk, stand, and/or bend for extended periods of time to perform essential job functions
- Fluent English language skills (oral and written) for communication with guests and employees
- Strong stress management skills and ability to work efficiently under pressure, particularly during busy periods Proficiency in using a computer to complete necessary tasks.
FOH Operations:
- Responsible for coordinating the daily operations of the restaurant, including both the Front of House and Back of House functions.
- Promote superior customer service through your own example, as well as by monitoring service delivery and addressing any deficiencies.
- Handle customer complaints with urgency and good judgment, and maintain a clean and inviting atmosphere in the dining area.
- Oversee food preparation to ensure compliance with health, safety, food handling, and hygiene standards.
- Communicate effectively with both guests and staff, and conduct preshift and departmental meetings to discuss concerns and updates.
- Evaluate staff performance and provide feedback to improve productivity.
- Ensure that all protocol and restaurant procedures are followed on a daily basis.
BOH Operations:
- Responsible for ensuring food quality and proper quantities during line checks, as well as addressing any deficiencies.
- Ensure the cleanliness of the restaurant and monitor customer orders to ensure that all food is served according to recipe with the correct temperature.
- Demonstrate proper food handling and sanitation standards, and deliver effective training at the beginning of each shift.
- Supervise staff and hold them accountable for their performance during the shift, and ensure that proper dress code standards are followed.
- Responsible for performing all opening and closing responsibilities accurately and timely, and following proper cash handling and drop procedures.
- Manage and address any concerns or issues raised by customers.
Experience:
Restaurant Manager: 5 years (required)
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