Graduate - Public Health Fire Systems
2 weeks ago
G&G Independent Insurance
G&G is transforming the insurance industry with outstanding representatives who amaze clients by combining technology and top-notch service. Our goal is to save clients time and money by finding the best insurance for their needs. Awarded Best Agency to Work For by the Insurance Journal multiple times, G&G is dedicated to providing exceptional experiences, not only to clients but also to employees. We are just at the beginning of our journey and we are excited about what we will achieve. We are seeking individuals who are as passionate about improving consumers' financial well-being as we are.
We are looking for creative, motivated, and positive individuals to help us establish an outstanding company in the insurance sector.
Your main tasks will involve guiding clients through policy renewals, exploring options within G&G's network of carriers, and addressing customer requests related to claims, billing, and policy inquiries. It is important to identify cross-selling and upselling opportunities during client interactions. To excel in this role, effective communication skills and building trust with clients are essential.
Ultimately, you will contribute to maintaining our reputation as a company that offers exceptional client experiences throughout the insurance journey.
We are a diverse and collaborative team operating across various locations.
What You'll Do
- Efficiently assist existing clients post-onboarding by the Sales Team
- Handle inbound calls, texts, emails, and faxes for customer service inquiries
- Make outbound calls daily to fulfill customer service requests
- Educate clients on policy details
- Explain the impact of policy changes to clients
- Identify cross-selling and upselling opportunities
- Utilize technology to meet client needs
- Resolve customer service requests promptly
- Establish rapport with clients to deliver exceptional experiences
- Collaborate effectively within a team
- Assist clients considering changing insurance providers
- Address complex problems involving multiple parties
- Guide clients through renewal options and changing insurance providers within G&G
- A quick learner who is detail-oriented and takes pride in their work
- Adaptable and embraces change with a growth mindset
- Empathetic towards each client's unique needs
- Open to feedback and coaching
- Interested in a fast-growing startup environment
- Curious, challenges the status quo, highly motivated, entrepreneurial, and hardworking
- Can follow processes while solving unique problems
Qualifications:
- Strong written, verbal, and listening communication skills
- No prior insurance experience required, training and licensing fees reimbursement provided
- High School Diploma or equivalent
- 3-5 years of relevant work experience
- Ability to multitask and strong computer, analytical, decision-making, time management, and organizational skills
- Competitive base salary plus monthly bonus - $41k base salary
- 15 days of PTO, 8 Company Holidays, and your birthday off
- Flexible work schedule
- Comprehensive benefits package including health, dental, vision, and other options
- Retirement savings matching
- Team outings sponsored by the company
- $15 stipend for gym/health/wellness
- Office perks: Wi-Fi, Coffee, Beer, Wine, Spirits, Snacks
- Positive work environment that values diversity
- Opportunities for career growth in a dynamic company
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