Growth Services Program Manager

1 week ago


Dubai, Dubai, United Arab Emirates Pearson Full time

YourOpportunity

The Growth ServicesProgram Manager is responsible for the successful implementationand maintenance of client programs. The Growth Services ProgramManager serves as the principal communication channel between theclient and the Growth Services team and ensures client satisfactionwith delivered services. The Client Program Manager develops andmaintains complete, up-to-date documentation, including projectplans, scope of work, and business rules and ensures that thevarious departments involved fulfill their commitments and maintainadequate service level agreements relative to timelines, qualitystandards and budget.

AccountManagement

  • Maintain strongrelationships with clients, ensuring client satisfaction withdelivered services
  • Maintains workingrelationship with internal teams, including Growth ServicesOperations, Finance, Software Development, Customer Services, andothers.
  • CustomerSatisfaction
  • Fulfillment of ContractObligations - Manage all aspects of contract fulfillment includingsuccessful contract implementation and continued compliance withcontracted service standards
  • Optimization ofinternal resources – saying "no" tocustomers

Launching NewClients

  • Organizerequirements meetings
  • Coordinate gapresolutions
  • Manage implementationschedule
  • Frequent client face time

Required Education& Experience

  • BS or BA or equivalentexperience
  • 3+ years of experience in projectmanagement, business development, account management or relatedarea
  • Ability to travel up to15%
  • PMI certification is a plus

Desired Knowledge,Skills & Abilities

  • Strong Customer Service focusincluding experience in balancing the needs of internal andexternal clients
  • Outstanding written, verbaland interpersonal communication skills
  • Mustpossess leadership, problem-solving, time-management, planning andproject-management skills
  • Experience managingprofessional services contracts
  • Influencingothers/relationship building

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