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Laundry Valet

3 months ago

Dubai, Dubai, United Arab Emirates the first group dubai Full time

The Laundry Valet plays a crucial role in providing efficient and high-quality laundry services to our guests. This position requires excellent customer service skills, strong attention to detail, and the ability to handle guest requests and inquiries promptly and professionally.

  • Greet guests in a friendly and professional manner, providing exceptional customer service.
  • Receive and accurately record guest laundry requests, ensuring all necessary details are documented.
  • Inspect garments for stains, damages, and special care instructions.
  • Sort and separate laundry items by color, fabric type, and care requirements.
  • Load and unload laundry machines, following safety procedures and manufacturer guidelines.
  • Operate laundry machinery and equipment, ensuring proper settings for different fabrics and garments.
  • Monitor the progress of laundry cycles, making adjustments as needed to ensure optimal cleaning and drying results.
  • Remove garments promptly from machines, checking for cleanliness and dryness.
  • Properly fold, hang, and package clean laundry items for delivery or pick-up.
  • Deliver guest laundry orders to designated rooms or areas in a timely and accurate manner.
  • Handle guest inquiries, concerns, and special requests related to laundry services promptly and professionally.
  • Collaborate with the laundry department team to ensure efficient workflow and timely completion of tasks.
  • Maintain cleanliness and organization in the laundry area and storage rooms.
  • Adhere to hotel policies and procedures, including safety and security protocols.
  • Report any equipment malfunctions or maintenance issues to the appropriate department for prompt resolution.
  • Assist in other laundry department tasks, such as sorting and organizing linens or other special projects as assigned.
  • Strong customer service and communication skills.
  • Excellent attention to detail and organizational abilities.
  • Ability to handle guest requests and inquiries in a professional and friendly manner.
  • Ability to work effectively under pressure and meet deadlines.
  • Physical stamina and the ability to stand, walk, and lift heavy loads.
  • Flexibility to work shifts, including weekends and holidays.
  • Basic knowledge of laundry machinery and equipment operation.
  • Knowledge of safety and sanitation regulations and practices.