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Front Office Agent
1 week ago
Job Description:
Joining a dynamic, vibrant and customer focused team, Front Office Agent will display a positive 'can do' attitude and will be responsible for delivering an exceptional customer service experience to all our guests.
- Greet and welcome all guests approaching the Front Desk in accordance with IHG Standard
- Being able to perform all Front Office duties like checkin and checkout of guests, answering the phone according to the hotel etiquette, assisting guests with their inquiries, taking reservations and performing administrational tasks.
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
- Review Front Office logs, Trace File and Credit Limit daily.
- Handle cashiering duties.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Coordinate with Front Office Supervisor in performing daily task or during the shift.
- Have knowledge of emergency procedures and assist as needed.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Maintain and market promotions and guest programs.
Job Types:
Full-time, Contract
Contract length: 24 months
Salary:
From AED1,440.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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