Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions.

With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries.

Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas.

We believe in making Great Moments for Everyone, Every day.

Job Title
Loyalty Manager | MAF Retail | UAE Head Office

Role Summary
The Loyalty Manager is responsible for implementing and optimizing the loyalty program within the assigned Country.

The role holder is also responsible for handling operational issues of the existing loyalty programs within the country and supporting relevant initiatives.

Role Profile

• Support the development of compelling loyalty programs in collaboration with CORP HO for acquisition of new customers and retention of existing customers
• Manage the collection of research for the development of reward categories and levels designed and updated in accordance with customer needs
• Coordinate with customer intelligence function to understand key customer insights
• Collaborate with internal stakeholders to define the objectives of the loyalty programs based on understanding of consumer needs, competitive landscape, internal and external environment
• Negotiate with thirdparties to bring the correct partnerships to the loyalty programme for effective and attractive retention mechanic on country level
• Develop reports on existing loyalty programs and implement necessary actions for improvement or discontinuation of programs
• Monitor the key performance indicators (KPIs) based on the program objectives for monitoring the progress of loyalty programs effectiveness
• Manage daytoday operational and implementation activities that include but are not limited to resolving system or billing issues related to all customer loyalty initiatives
• Assist with the implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles

Requirements:

• Bachelor's degree in marketing, business administration or relevant
• 5+ years in a similar position
• 2+ years in retail business is preferred
• Strong analytical and technical skills
• Excellent organizational and time management skills

What We Offer

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
• Work from any country in the world for 30 days a year.
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.

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