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Dispute Operations Consultant
2 weeks ago
About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.
The Operations teamGreat ideas aren't enough. To build a truly global business, we
need great experiences. Join our operations team and help build,
operate, and scale our customer, financial and administrative
operations across the Middle East and beyond. Yalla let's do this
The Dispute Operations Consultant is responsible for analysing
chargebacks and resolving with the merchant. Documenting all
aspects of the chargeback process, summarizing the result of the
cases and monitor chargeback threshold.
As a Tapster you will:
- Conduct a thorough investigation into the details of the
incoming dispute to understand the nature and reasons. - Prepare and submit the required documents promptly to
address the chargebacks in accordance with the procedures and stipulated timelines - Analyze the chargeback patterns and trends to understand the overall client behaviour
- Track rules and regulations for card networks/schemes,
acquirers and banks - Develop MIS data for all chargeback, mitigation and
resolution mechanisms - Monitor and record data relevant to incoming disputesfor a merchant, the role is crucial in maintainingtransparency, accuracy, and efficiency in disputeresolution
- Communicate with internal and external parties toresolve merchant issues
- Maintain up-to-date industry knowledge, specificallychargeback and fraud trends
- Support developing a chargeback structure andimplementing an effectivechargeback process forhandling disputes
- Carry out other duties, as assigned based on the demands of the business and growth of the role.
What you will bring to the party:
- 1-2 years of role-specific experience in FinancialServices/Fintech/High-Growth Startups
- Preferred degree, but real-world experience is also
accepted - Ability to establish credibility and internal relationships
- Understanding of client/merchant/stakeholder care
- Awareness of how your role supports the business
- Enthusiasm for working in a growing fintech
- Ability to work in a team and follow daily tasks
- Skills and knowledge to actively participate in meetings
- Ability to deliver work on time
- Problem-solving and quick-thinking skills
- Ability to organize information and ask relevant questions
- Strong communication skills in English, with a preferencefor Arabic language ability
Are you ready to shape the future of payments in MENA?
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