Reservations Agent for The Waldorf Astoria Dubai
2 weeks ago
A Reservations Agent for the Waldorf Astoria Dubai International Financial Centre will serve as the main contact for room reservations and for incoming phone calls at the hotel.
What will I be doing?
As a Reservations Agent for the Waldorf Astoria Dubai International Financial Centre, you will serve as the first line of inquiry for room reservations and incoming guest calls within the hotel.
Specifically, a Reservations Agent will perform the following tasks to the highest standards:
- Answer internal and external phone calls and ensure positive outcome for all guest queries and room reservation requests in a timely and efficient manner.
- Complete room reservations while using the OnQ property management system.
- Accept and deliver messages promptly and correctly for both Guests and management.
- Ensure wakeup calls are scheduled and taken place at the correct time.
- Respond positively to sales inquiries to develop future sales leads.
- Respond to all guests in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.
- Demonstrate knowledge of the hotel facilities and ongoing promotions and use upselling techniques to promote these offerings when appropriate.
- Handle emergency calls immediately and relay comprehensive and accurate information.
- Provide prompt and efficient service while maintaining the hotels brand standards.
What are we looking for?
A Reservations Agent serving Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members.
- Previous experience working as a Reservations Agent.
- A passion for delivering great customer service.
- A highly professional telephone manner and excellent communication skills.
- Outstanding administration and organizational skills.
- Very good computer proficiency.
- Arabic speaking skills.
- OnQ experience.
- Luxury hospitality experience in a similar role.
What will it be like to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience.
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