Baggage Services Agent

2 weeks ago


Dubai, Dubai, United Arab Emirates The Emirates Group Full time

Job Purpose:

To perform baggage related activities at DWC in line with dnata safety and operational standards, ensuring optimum service quality to our customers.


Generic Accountabilities

  • Ensures safety of staff by providing support, direction and equal workload distribution whilst being a role
model for the desired safety behaviours and leading with safety.

  • Conducts safety briefings regularly at the beginning of the shift.
  • Organizes all work in area of accountability on the day of operations to ensure that work is completed
efficiently and in compliance with procedures and service standards

  • Ensures Outsource teams are fully aware of their responsibilities on the day of operations, and what is
expected of them in line with SLAs

  • Intervenes and takes immediate action when there is risk exposure, role models safe behaviours and
follows up on corrective actions.

Specific Accountabilities

  • Escalates issues to the Supervisor on shift when relevant to ensure that proper corrective measures are
followed up on.

  • Assists in manual handling activities when required.
  • Briefs his team, ensuring that they are fully aware of their responsibilities and provides performance
feedback.

  • Provides all necessary and required baggage sortation services and ensures all baggage handling
activities are completed within the time required for operations on shift.

  • Efficiently handles all arrival & transfer baggage units and ensures offloading activities are completed on
time.

  • Assists in departure handling activities to ensure smooth processing of departure bags.
  • Ensures implementation of work instructions on the day of operations and compliance to established
standard operating procedures.

  • Ensures smooth running and serviceability of the relevant support systems and/or equipment, and takes
necessary steps in case of failure or breakdown.

  • Maintains appropriate records and documentation for the shift in the assigned area.
  • Coordinates with Ground

Qualifications & Experience:
Qualifications & Experience


  • High School with a Certificate
  • Minimum of 24 years of experience in business administration / aviation / ground handling / customer
service

Knowledge & Skills

  • UAE Driving license or Home Country Driving License
  • Communication Skills
  • Safety Awareness


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