Baggage Services Agent
2 weeks ago
Job Purpose:
To perform baggage related activities at DWC in line with dnata safety and operational standards, ensuring optimum service quality to our customers.
Generic Accountabilities
- Ensures safety of staff by providing support, direction and equal workload distribution whilst being a role
- Conducts safety briefings regularly at the beginning of the shift.
- Organizes all work in area of accountability on the day of operations to ensure that work is completed
- Ensures Outsource teams are fully aware of their responsibilities on the day of operations, and what is
- Intervenes and takes immediate action when there is risk exposure, role models safe behaviours and
Specific Accountabilities
- Escalates issues to the Supervisor on shift when relevant to ensure that proper corrective measures are
- Assists in manual handling activities when required.
- Briefs his team, ensuring that they are fully aware of their responsibilities and provides performance
- Provides all necessary and required baggage sortation services and ensures all baggage handling
- Efficiently handles all arrival & transfer baggage units and ensures offloading activities are completed on
- Assists in departure handling activities to ensure smooth processing of departure bags.
- Ensures implementation of work instructions on the day of operations and compliance to established
- Ensures smooth running and serviceability of the relevant support systems and/or equipment, and takes
- Maintains appropriate records and documentation for the shift in the assigned area.
- Coordinates with Ground
Qualifications & Experience:
Qualifications & Experience
- High School with a Certificate
- Minimum of 24 years of experience in business administration / aviation / ground handling / customer
Knowledge & Skills
- UAE Driving license or Home Country Driving License
- Communication Skills
- Safety Awareness
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