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Technical Events Manager

3 months ago

Dubai, Dubai, United Arab Emirates Encore Global Full time

Key Job Responsibilities:

Financial Management and Reporting
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Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximisation and profitability using cost control measures in accordance with the company's standard operating procedures.

  • Achieve Encore's financial goals for the location(s) by effectively managing labour, equipment subrentals and other costs.
  • Understand and utilise operational and financial reports and completes standard and ad hoc reports accurately and on time.
  • Utilise the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.
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See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely.

  • Participate in business review presentations as needed, in collaboration with regional management.
  • Review and manage location P&L and develops action plans to address deficiencies/grow the business
  • Confirms venue partners process all payments to Encore in a timely basis.

Operations Management

  • Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.
  • Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.
  • Anticipate equipment challenges and changes in a timely and professional manner.
  • Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
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See the Big Picture by efficiently sharing labour and equipment within the local market.

  • Attend all operational venue meetings such as daily stand up meetings with venue operations staff.
  • In collaboration with the Health and Safety Manager and the Area Manager, ensure that all HSE guidelines are properly implemented.
  • Promote a healthy and safe working environment at all times, and provide feedback to the Health and Safety Manager on all HSE issues at the venue.

Sales Management

  • Work with regional sales teams to create effective sales strategies to maximise revenue perevent for assigned customers including upsell and crosssell opportunities.
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Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.

  • Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through the website, venue booking system, or other sources as assigned.
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Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience
:

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Collaborate with vendors and other departments/divisions of the company to capture and service events
:

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Understand event cost structure and incorporate into solution designs according to established profitability guidelines.

  • Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
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Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
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Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events:

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Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.

Customer Service
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Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.

  • Position will have oversight to personnel to assist with event execution.
  • Exceed the expectations and needs of internal and external customers.
  • Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly.
  • Monitor small to medium size events and check in on customers throughout the day.
  • Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.

Technical Ability

  • Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.
  • Effectively utilises applicable company computer systems.
  • Act as onsite technical expert as needed for events.
  • Assist on the floor with operations as needed.

People Development
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Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.

  • Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
  • Manage the HR activities including selection, performanc