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As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as-

  • Offer consistently professional, friendly, warm and engaging service
  • Be available for Guests at all times as a point of contact
  • Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
  • Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door
  • Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
  • Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
  • Proactively meet arriving guests at the main entrance and once they exit their transportation
  • Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
  • Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
  • Deal promptly, efficiently and pleasantly with any queries
  • Be aware of all special offers, promotions, and packages at the hotel to promote to guests

Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

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