Guest Relations Executive ArabicRussian Speaker

3 weeks ago


Abu Dhabi, United Arab Emirates HILTON Full time

As Guest Relations Executive, you willdirectly address the needs of VIP Guests and inform other TeamMembers of VIP needs in order to ensure an exceptional Guestexperience. A Guest Relations Executive is responsible for managingthe first impressions of our Guests and, therefore, must performthe following tasks to the highest standards:

  • Meet, greet and direct Guests whoenter the lobby area
  • Serve as the main point ofcontact for VIP Guests and ensure hotel departments are fullybriefed on their requirements
  • Seek verbalfeedback from customers on a regular basis and respond to all Guestqueries in a timely and efficient manner
  • Serveas a point of contact for long-stay Guests of 14 days or longerensuring they feel comfortable and can ask advice or informationfrom Guest Relations
  • Manage, record and resolvepromptly Guest or customer complaints
  • Ensure avery high level of customer service is constantly maintained forReception, Lobby area and Level45
  • Demonstrate athorough understanding of all facilities and services providedwithin the hotel and identify opportunities for up-selling andpromoting when appropriate
  • Show creativity withideas regarding lobby/reception decoration at suitable seasonaltime periods in order to enhance the overall image and warmth ofthis area for the Guest
  • Communicate with theLevel45 Manager and track and reward regular Guests for theirloyalty and creativity; choose rewards that meet Guest preferenceswhile remaining within the allocatedbudget
  • Maintain good communication and workrelationships in all hotel areas
  • Maintainstaffing levels to meet business demands
  • Attendall Reception meetings and Level45Meetings
  • Comply with hotel security, fireregulations and all health and safetylegislation
  • Act in accordance with policies andprocedures when working with front of house equipment and propertymanagement systems
  • Assist with otherdepartments, as necessary


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