Change Manager

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Momentum Full time

Company Description

Momentum Corporate Services is a leading entertainment group based in Abu Dhabi, United Arab Emirates. Our portfolio includes mobile game development and publishing, virtual reality experiences, iGaming, esports management, and content platform services. We are dedicated to creating immersive and personalized entertainment experiences that push the boundaries of innovation in the industry.

For more information about Momentum Group, please visit our website at

Role

Key responsibilities

The Change Manager will be responsible for the following duties:

Change Request Management

  1. Initiate, document, and manage the entire change request process for modifications to the technology platform, database schema, configuration files, IT infrastructure, game rules, hardware, and technical/user documentation.
  2. Populate and maintain the Change Request Form (CRF), ensuring accurate classification of change levels (Level 1, 2, or 3) and categories (Routine, Standard, Emergency).
  3. Conduct impact assessments with stakeholders to evaluate effects on system integrity, security, compliance, and player experience.
  4. Submit change requests to the Change Review Board (Gaming Controls Committee) and secure approvals from designated authorities.

Change Implementation Oversight

  1. Coordinating the implementation of approved changes in collaboration with the Maintenance Team Senior Manager, ensuring compliance with established protocols and schedules.
  2. Coordinate with the Head of Change in supporting presentations to regulatory bodies for Level 2 and Level 3 changes requiring external approval or recertification.
  3. Develop and validate comprehensive rollback plans for all changes prior to submission to the Change Review Board, ensuring contingency measures are in place.

Production Environment Integrity

  1. Ensure that unapproved code or test software is not deployed to the production environment by generating and maintaining file signatures (hashes) for approved changes.
  2. Collaborate with the Senior Maintenance Manager to verify file signatures before deployment and prevent the use of production data (including PII) in test environments.

Emergency Change Management

  1. Coordinate rapid documentation, justification, and approval processes for emergency changes, ensuring swift resolution of critical issues (e.g., security threats, revenue risks, or compliance concerns).

Documentation and Compliance

  1. Maintain the Change Management Log (CML) with detailed records of all changes, including dates, components affected, approval details, and implementation outcomes.
  2. Update and maintain the Critical Asset Register (CAR) with version numbers and SHA1 hashes for platform files, focusing on critical components (e.g., game rules, RNG).
  3. Notify the Technology Operations Director and Lottery Compliance Director to update technical and user documentation post-change.

Training and Communication

  1. Facilitate training sessions with other relevant stakeholders to enhance staff understanding of the change management process, collaborating with the Momentum Ethics and Compliance Department.
  2. Ensure transparent communication across departments to maintain alignment during change processes.

Performance Monitoring and Reporting

  1. Conduct post-implementation reviews to assess change effectiveness and identify issues, coordinating with the Enterprise Risk and Assurance Director for independent verification.
  2. Develop metrics and reporting systems to evaluate change initiative outcomes, presenting findings to the Change Review Board.

Regulatory and Risk Management

  1. Liaise with regulatory agencies and testing laboratories to secure approvals and certifications for changes.
  2. Ensure patch installations adhere to prioritized timelines (e.g., CVSS score 7+ within 7 days, score ≤6 within 30 days) and change management procedures.

Skills Required

  1. Detail-oriented and organized, with a commitment to maintaining system integrity and compliance.
  2. Ability to work under pressure, particularly during emergency change scenarios.
  3. Proactive and collaborative approach to problem-solving.

Qualifications & Experience

  1. Bachelor's degree in information technology, Computer Science, Business Administration, or a related field. Advanced certifications (e.g., ITIL, PMP, or equivalent) are highly desirable.
  2. Minimum of 5 years of experience in change management, IT operations, or a related field, preferably within the gaming or regulated technology sector – but open to other sectors.
  3. Proven track record of managing complex technical changes in a production environment.
  4. Experience working with regulatory bodies and compliance frameworks.

Offer

  1. Fantastic new office on Yas Island.
  2. Opportunity to work for a growing start-up business.
  3. Chance to work with like-minded professionals.
  4. A diverse environment with determination to reach our goals.
  5. Training and learning opportunities.
  6. Company benefits which support your health and well-being.
#J-18808-Ljbffr

  • Change Manager

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Momentum Full time

    Momentum Abu Dhabi Emirate, United Arab Emirates Change Manager Momentum Corporate Services is a leading entertainment group based in Abu Dhabi, United Arab Emirates. Our portfolio includes mobile game development and publishing, virtual reality experiences, iGaming, esports management, and content platform services. We are dedicated to creating immersive...

  • Change Manager

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Momentum Full time

    Momentum Abu Dhabi Emirate, United Arab EmiratesChange ManagerMomentum Corporate Services is a leading entertainment group based in Abu Dhabi, United Arab Emirates. Our portfolio includes mobile game development and publishing, virtual reality experiences, iGaming, esports management, and content platform services. We are dedicated to creating immersive and...

  • Change Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Momentum Full time

    Company DescriptionMomentum Corporate Services is a leading entertainment group based in Abu Dhabi, United Arab Emirates. Our portfolio includes mobile game development and publishing, virtual reality experiences, iGaming, esports management, and content platform services. We are dedicated to creating immersive and personalized entertainment experiences that...

  • Change Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Momentum Full time

    Company DescriptionMomentum Corporate Services is a leading entertainment group based in Abu Dhabi, United Arab Emirates. Our portfolio includes mobile game development and publishing, virtual reality experiences, iGaming, esports management, and content platform services. We are dedicated to creating immersive and personalized entertainment experiences that...

  • Manager Change Management

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    As a Manager Change Management, you will be working as part of the Connected Operations Transformation Programme. Responsible for creating and implementing change management strategies and activities that maximize employee engagement and adoption of new ways of working within Operations. The Operations division is a fast-paced and dynamic environment, and...

  • Manager Change Management

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    As a Manager Change Management, you will be working as part of the Connected Operations Transformation Programme. Responsible for creating and implementing change management strategies and activities that maximize employee engagement and adoption of new ways of working within Operations. The Operations division is a fast paced and dynamic environment, and...

  • Manager Change Management

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    As a Manager Change Management, you will be working as part of the Connected Operations Transformation Programme. Responsible for creating and implementing change management strategies and activities that maximize employee engagement and adoption of new ways of working within Operations. The Operations division is a fast paced and dynamic environment, and...

  • Manager Change Management

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    As a Manager Change Management, you will be working as part of the Connected Operations Transformation Programme. Responsible for creating and implementing change management strategies and activities that maximize employee engagement and adoption of new ways of working within Operations. The Operations division is a fast-paced and dynamic environment, and...

  • Manager Change Management

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Full time

    Synopsis As a Manager Change Management, you will be working as part of the Connected Operations Transformation Programme. Responsible for creating and implementing change management strategies and activities that maximize employee engagement and adoption of new ways of working within Operations. The Operations division is a fast-paced and dynamic...

  • Change Management Lead

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Daman - National Health Insurance Company Full time

    Role PurposeThe successful candidate will act as a strategic enabler, helping leaders and project/initiative teams drive adoption more effectively across mega strategic projects / initiatives.Role Context and ResponsibilitiesThe ideal candidate will play a critical role in establishing and leading a Change Management Center of Excellence (CoE) and embedding...

  • Change Management Strategist

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Daman - National Health Insurance Company Full time

    Job DescriptionThe Change Management Lead will play a critical role in establishing and leading a Change Management Center of Excellence (CoE) and embedding best practices across mega strategic projects / initiatives.This individual will act as a trusted advisor to business units, providing expert guidance on change management strategies and plans. They will...

  • Change Management Lead

    4 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Daman - National Health Insurance Company Full time

    Role PurposeThe successful candidate will act as a strategic enabler, helping leaders and project/initiative teams drive adoption more effectively across mega strategic projects / initiatives.Role Context and ResponsibilitiesThe ideal candidate will play a critical role in establishing and leading a Change Management Center of Excellence (CoE) and embedding...

  • Change Management Lead

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Daman - National Health Insurance Company Full time

    Role Purpose The successful candidate will act as a strategic enabler, helping leaders and project/initiative teams drive adoption more effectively across mega strategic projects / initiatives. Role Context and Responsibilities The ideal candidate will play a critical role in establishing and leading a Change Management Center of Excellence (CoE) and...

  • Change Management Director

    5 hours ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates High5 Full time

    A dynamic Change Management Director is required to lead the change management function within our Transformation Office. The successful candidate will define and implement change management strategies, providing guidance to project teams on stakeholder engagement and issue resolution.Responsibilities:Change Management Strategy: Develop and implement change...

  • Change Management Professional

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Momentum Full time

    Momentum Corporate Services is a leading entertainment group in the United Arab Emirates, dedicated to creating immersive and personalized entertainment experiences.Job Description:We are seeking an experienced Change Management Professional to join our team. As a key member of our IT department, you will be responsible for initiating, documenting, and...

  • Change management specialist

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates acenet Full time

    Experience with change management tools and bsoftwareb such as sharepoint asana or monday com the change management specialist will be responsible for

  • Change Management Specialist

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates KBR, Inc. Full time

    Elish, Lead and manage change management strategy and roadmap by adopting a certified comprehensive approachof change management activities modified for the Autonomous Operation Program, facilitating seamless transitions foremployees' daily work involves major shifts in mindset, processes, and technology. Oversee and realize business value, andelish a strong...

  • Change Management Specialist

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates KBR, Inc. Full time

    Elish, Lead and manage change management strategy and roadmap by adopting a certified comprehensive approachof change management activities modified for the Autonomous Operation Program, facilitating seamless transitions foremployees' daily work involves major shifts in mindset, processes, and technology. Oversee and realize business value, andelish a strong...

  • Change Management Specialist

    2 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates KBR, Inc. Full time

    Elish, Lead and manage change management strategy and roadmap by adopting a certified comprehensive approachof change management activities modified for the Autonomous Operation Program, facilitating seamless transitions foremployees' daily work involves major shifts in mindset, processes, and technology. Oversee and realize business value, andelish a strong...

  • Change Management Specialist

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Momentum Full time

    About UsMomentum Corporate Services is a leading entertainment group with a portfolio including mobile game development and publishing, virtual reality experiences, iGaming, esports management, and content platform services. Our goal is to create immersive and personalized entertainment experiences that push the boundaries of innovation in the industry.Our...