Automotive Aftersales Technical Specialist

4 days ago

Dubai, United Arab Emirates iCAUR UAE Full time

Since its inception, Chery has been one of the leading automobile groups for technology-driven strategy, creating vehicle brands with international competitiveness and influence as its corporate vision. Chery has become the first passenger vehicle enterprise in China to master the core technology of engine, gearbox, chassis, platform and new energy, and the first one in China to export vehicle, CKD parts, engine and vehicle manufacturing technology and equipment to overseas market. Chery has continuously deepened its globalization through the implementation of product strategy, localization strategy and talent strategy. After more than 20 years of development, Chery ’s sales and services network covers more than 80 countries across different regions and has won the trust of 11 million consumers worldwide. We are launching an exciting new electric vehicle (EV) brand (iCaur) under the umbrella of Chery International, a globally recognized leader in the automotive industry. Job Title: Aftersales Technical Support Specialist Work Location: UAE Role Summary The Aftersales Technical Support Specialist provides advanced technical assistance to service centers and dealers to ensure accurate diagnosis, effective repair solutions, and high aftersales service quality for iCAUR vehicles. This role acts as a technical expert, supporting complex cases, improving repair efficiency, and ensuring compliance with iCAUR technical standards. Key Responsibilities Provide technical support and troubleshooting for complex vehicle repair and diagnostic issues Support dealers and service teams with root cause analysis and corrective actions Handle technical escalations, including repeat repairs and critical customer cases Assist with warranty technical evaluations and failure analysis Support the implementation of technical service bulletins (TSBs), recalls, and service campaigns Deliver technical training and guidance to service personnel as needed Collect and analyze field technical data to support product quality improvement Coordinate with engineering, quality, and aftersales teams on technical feedback and resolutions Ensure compliance with iCAUR service and repair standards Key Qualifications Bachelor’s degree or diploma in Automotive Engineering, Mechanical/Electrical Engineering, or related field 3–6 years of experience in automotive technical support, diagnostics, or service engineering in UAE Strong knowledge of vehicle systems, diagnostics tools, and repair processes Experience with OEM aftersales systems, warranty processes, and technical documentation Ability to analyze technical data and resolve complex problems efficiently Good communication skills to support and train dealer/service teams Proficiency in English (additional languages are an advantage) Experience with EV or new-energy vehicles is a plus #J-18808-Ljbffr

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