Human Resources Relationship Manager
4 weeks ago
Apt Resources is seeking a dynamic and experienced Human Resources Relationship Manager to join a reputable hospitality solutions company headquartered in Dubai. In this pivotal role, you will be responsible for overseeing HR service delivery to multiple boutique hotel clients through a team of HR Executives placed at client sites. The role ensures process accuracy, compliance with labor laws, and timely payroll execution, while acting as the key liaison between client hotel management and the mother company. Success in this role depends on delivering flawless payroll accuracy, effective HR process ownership (Employee Records, Onboarding, Attendance, Leave Management, ESS, Accommodation, Assets allocation and retrieval, Recruitment for Client and for Future Hospitality Solutions), and professional, clear communication with all stakeholders. Responsibilities Act as the primary HR Relationship Manager for assigned hotel clients, ensuring prompt query resolution and proactive HR support. Conduct regular review checks on HR Executive outputs: records, compliance registers, payroll error-free delivery. Audit HR processes periodically for accuracy, adherence to SLAs, and client satisfaction. Prepare and present consolidated HR reports (payroll summaries, attrition, attendance, leave balances) for both client management and the outsourcing firm’s leadership. Ensure crisp, consistent, and professional communication with client Hotel General Managers / Owners on all HR matters. Escalate critical issues / risks (legal, compliance, manpower shortages) promptly to the head office. Mentor and develop HR Executives to ensure strong client-facing HR advisory capability. Drive standardization of HR processes across all client properties served. Directly supervise a team of HR Executives deployed at client boutique hotels. Provide guidance, set performance metrics, monitor outcomes, and conduct appraisals for direct reports. Foster a service excellence culture within the HR team to ensure client satisfaction. Ensure accuracy of payroll data and statutory filings, protecting the firm and clients against financial penalties. Support budgeting for manpower, HR activities, and resource allocation across client hotels. Support business development efforts by participating in client pitches and showcasing robust HR processes. Contribute ideas for continuous improvement in HR outsourcing operations and service delivery frameworks. Ensure readiness to handle urgent client requirements (last-minute hires, payroll revisions, compliance audits). Requirements Bachelor’s or Master’s degree in Human Resources, Business Administration, Hospitality Management, or related discipline. A minimum of 12 years of HR experience, with at least five years of executive HR experience and at least five years of international HR experience. Ability to build and maintain professional relationships with all levels of staff Strong problem-solving abilities and conflict resolution skills Hands‑on experience with HR software (ERP, HRIS, ATS) Ability to work independently and as part of a team in a fast‑paced environment Ability to interpret business and operational needs and develop integrated, creative solutions. Must be able to use judgment and diplomacy in interfacing with all levels of employees Thorough knowledge of UAE Labor law Benefits As per market standards #J-18808-Ljbffr
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abu dhabi, United Arab Emirates Charterhouse Middle East Full timeCharterhouse is working with a leading international technology organisation who is looking to hire a Human Resources Manager to support the full spectrum of HR activity across their Middle East business. This role is pivotal in driving people performance, shaping organisational culture, and ensuring strong alignment between HR strategy and wider business...
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Human Resources Manager
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Abu Dhabi, United Arab Emirates Charterhouse Middle East Full timeCharterhouse is working with a leading international technology organisation who is looking to hire a Human Resources Manager to support the full spectrum of HR activity across their Middle East business. This role is pivotal in driving people performance, shaping organisational culture, and ensuring strong alignment between HR strategy and wider business...
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Human Resources Manager
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Abu Dhabi, United Arab Emirates RIG (Recruitment International Group) Full timeDirect message the job poster from RIG (Recruitment International Group) The ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization’s human resources by planning, implementing, and evaluating human resources policies,...
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Abu Dhabi, United Arab Emirates T staffing Group Full timeTerracotta is a Dubai & Abu Dhabi-based licensed outsourcing firm. Delivering specialized outsourcing & corporate services to all types of organizations, from start-ups to globally established organizations. Terracotta partners with clients to accelerate their business by providing the people and services that raise the quality, productivity, and efficiency...
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