Hostess - Laguna

3 weeks ago

Dubai, United Arab Emirates Accor Full time

JobDescription

Maintain complete knowledgeof:
Dining layout, table/seat/section numbers,proper table setups, room capacity, hours of operation, price rangeand dress code
Restaurant reservationprocedures
Daily house count, arrivals,departures, VIP’s
Scheduled in-housegroup activities, locations and times
Alldepartment policies / service procedures
Answertelephone within 3 rings, using correct salutations and telephoneetiquette.
Take record and confirm restaurantreservations / cancellations in accordance with departmentalstandards.
Communicate reservation orcancellation changes to management as they arise throughout theshift.
Monitor the preparation of ownassignments, ensuring compliance to departmentalstandards.
Ensure that all menu’s,check folders are cleaned and in sufficientquantity.
Ensure that the hostess stand iscleaned and organized.
Review the Reservationbook, pre-assign designated tables and follow up on all specialrequests.
Greet the guests at the entrance ofthe restaurant.
Seat Guest accordingly to floorplan / being fair to each waiter.
Show gueststheir table which has been designated tothem
Ensure that the guests are pleased withtheir table.
Present the open menu to theguest.
Ensure that the tables are set to thebest service of the guest.
Anticipate heavybusiness times and organize procedures to handle waitinglines.
Anticipate guests needs, respond to thempromptly and acknowledge guest, however busy and whatever time ofthe day.

Qualifications

Ideally with a relevant degree ordiploma in Hospitality or Tourismmanagement.
Minimum 2 years of work experiencein hotel operations. Good customer service, communications, andinterpersonal skills are amust.