Senior Account Executive, Enterprise
2 weeks ago
Apply locations: Dubai, United Arab Emirates
Time type: Full time
Posted on: Posted 3 Days Ago
Job requisition id: JR106330
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
At Genesys, our Account Executives are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the Enterprise business segments. As an Account Executive, you will learn how to become a consultative sales professional, take ownership of dedicated accounts, position the full Genesys solution portfolio, develop and manage a sales pipeline, secure net-new business, and drive revenue growth from within the existing customer base. The Account Executive’s main goal is to achieve an annual sales target together with AE colleagues by converting as many opportunities into won business as possible. Once an opportunity has been closed, the Account Team’s role is to engage with the appropriate internal resources to help manage the initial phases of post-sales support and ensure the implementation is set up accordingly.
What we look for and expect from the right individual:- Bringing in, developing, and creating connections with influencers, executives, and decision-makers.
- Being part of numerous complex and consultative sales engagements.
- Selling complex software solutions to clients.
- Jointly developing account and opportunity plans in a motivated team as an Account Manager as well as Sales Coach.
- Identifying customer/project demands and mapping to the Genesys portfolio.
- Being a team player and a leader of virtual teams, able to orchestrate and win complex sales cycles.
- Taking revenue responsibility and carrying a sales quota.
- Bachelor’s degree in computer sciences, business, Business Administration, Marketing, or similar education.
- 5 - 8 years of professional sales experience.
- Experience selling in North Africa.
- Fluent in English, French, and Arabic.
- Enthusiasm for customer service and customer experience management.
- Maximum demands on the quality of your work as well as a high degree of sales and customer orientation.
- Committed, proactive, team-oriented, and stress-tested.
- Self-assured appearance and pronounced presentation skills.
- Very good rhetorical skills and communication strength.
- Strong success orientation.
- Willingness to travel frequently.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to You can expect a response from someone within 24-48 hours.
Genesys is an equal opportunity employer committed to equity in the workplace.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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