Program Manager

4 weeks ago


Dubai, United Arab Emirates myGwork Full time

Description

AtAmazon, we are working to be the most Customer-centric company onearth. A customer experience that we are constantly looking to taketo a new level is how we fulfill and deliver customers'orders. We are doing so by building a world class last mileoperation capable of exceeding the expectations of our customers byensuring that their orders are delivered as quickly, accurately,and cost effectively as possible.

Amazon HubDelivery allows local small businesses to partner with Amazon toprovide flexible and cost-effective delivery service to delightcustomers globally. This is an emerging Amazon Logistics (AMZL)delivery channel, and is on an exponential growth trajectoryglobally.

Hub Delivery is looking for aProcess Improvement Specialist to drive world wide processimprovements to improve the customer and driverexperience.

Key jobresponsibilities

  • Responsible for ownership of keybusiness metrics across all quality metrics that impact ourinternal and external stakeholders.
  • Responsiblefor driving alignment across WW stakeholder teams to work towardsmetric improvements through joint projects andgoals.
  • Responsible for working with techpartners to deploy new features across WW Hub Delivery.

A day in thelife

Program development, scaling andIteration

About TheTeam

The Hub program is part ofAmazon's fast growing and always evolving rural and urbandelivery program. We partner with customer obsessed small businessowners who then deliver to Amazon customers. Our partners raise thebar for the delivery experience, in some of the most complex lastmile scenarios Today, we are building the Hub network in UAE,Egypt, Japan, Mexico, Spain and the US, while planning for globalreach

We are open to hiring candidates towork out of one of the followinglocations:

Dubai,ARE

BasicQualifications

  • Bachelor'sdegree
  • Experience in program or projectmanagement
  • Experience building processes,project management, and schedules
  • 4+ yearsexperience in program management
  • Experienceusing data and metrics to determine and driveimprovements
  • Experience owning programstrategy, end to end delivery, and communicating results to seniorleadership
  • Experience with planning, creatingstandard work, performance metrics, and processimprovement

PreferredQualifications

  • PMPcertificate
  • Ability to exercise influencewithout direct authority
  • 2+ years of drivingprocess improvements experience


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