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    Abu Dhabi, United Arab Emirates Spesway International Full time

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Cleaner

3 months ago

Abu Dhabi, United Arab Emirates Al Sultan Sweets Full time

PositionSummary:

TheCustomer Account Specialist I is responsible for providing customersupport to assigned customers and assisting sales

EssentialFunctions:

  1. Conferwith customers and sales force by telephone and email in order toprovide information about products and
  2. Processorders and
  3. Trackshipping
  4. Receivedamage
  5. Responsiblefor SAP data
  6. Comparedisputed merchandise with original requisitions and informationfrom
  7. InformAccount Manager of any changes to customer
  8. Invoiceall managed accounts same day as shipping and follow individualaccounts invoicing
  9. Conferwith upper management on account
  10. Escalateunresolved account issues to CSR II, Lead CSR or
  11. Communicateand coordinate with internal
  12. Followup on customer
  13. Performother duties as


Requirements

EducationandExperience:

  • HighSchool Diploma, general education degree or
  • 6months or more customer service
  • Workingknowledge of Microsoft Excel, including: pivot tables, vlookup, andcreating
  • Workingknowledge of customer service and sales principles and
  • Proficiencyin relevant computer
  • Abilityto type 45
  • Knowledgeof administrative
  • SAPexperience is

KeyCompetencies:

  • Interpersonalskills
  • Excellentcommunication skills - verbal andwritten
  • Excellentlisteningskills
  • Excellenttime managementskills
  • Problemanalysis andproblem-solving
  • Attentionto detail andaccuracy
  • Datacollection andordering
  • Customerserviceorientation
  • Adaptabilitytochange
  • Goodjudgment
  • Teamwork
  • Highenergy and willingness to takeinitiative
  • Stresstolerance, patience andempathy


Benefits

CompanyBenefits



  • Medical(choice of 3plans)
  • Dental
  • Vision
  • STD/LTD
  • BasicLife Insurance
  • LegalPlan
  • EmployeeAssistance Program
  • PaidTime Off Up to 3 Weeks Annually
  • Professionaldevelopment
  • CareerProgression
  • EmployeeDiscount


Education and Experience: High School Diploma, general educationdegree or 6 months or more customer service Working knowledge ofMicrosoft Excel, including: pivot tables, vlookup, and creatingWorking knowledge of customer service and sales principles andProficiency in relevant computer Ability to type 45 Knowledge ofadministrative SAP experience is Key Competencies: Interpersonalskills Excellent communication skills - verbal and writtenExcellent listening skills Excellent time management skills Problemanalysis and problem-solving Attention to detail and accuracy Datacollection and ordering Customer service orientation Adaptabilityto change Good judgment Teamwork High energy and willingness totake initiative Stress tolerance, patience andempathy