Customer Support
3 weeks ago
Dubai, United Arab Emirates Posted on 03/20/2025
Responsibilities- Supports and provides service via toll free, e-mails, live chats, and social media to manage the business' relationship with customers.
- Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.
- Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.
- Captures customer information, schedules appointments and forwards those to the Service Department to assure requested appointments are met.
- Utilizes all product, operational and Contact Center trainings provided to identify voice skills and enhance a good telephone presentation.
- Receives Inbound Calls, Emails, and Live Chats through Genesys Contact Center System.
- Receives Outbound Calls for different campaigns through Genesys Contact Center System.
- Saves customer profile in Forms through Genesys Contact Center System.
- Qualifies the call through Genesys Contact Center System.
- Obtains the status of service requests and service history through Oracle Application and informs the customers.
- Gathers customer information regarding service history through Oracle Application.
- Six months to one year of customer service experience is preferred.
- High-school graduate - preferred.
- Good to very good English writing/speaking skills.
- Very good Arabic writing/speaking skills.
- Familiarity with Microsoft Office products and general computer keyboard skills.
- Friendly and courteous telephone manner required.
- Punctuality and efficiency, with the ability to prioritize.
- Willing to consider working based on rotating shifts (schedule will be made to accommodate staff's other commitments such as school/university schedule - in compliance with the required number of working hours per day as per company policy).
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