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RECEPTIONIST

1 month ago


Dubai, United Arab Emirates ABCswap, Inc. Full time

We are seeking a friendly, well-presented, and customer-oriented Receptionist to be the first point of contact for our restaurant. The role involves greeting guests, managing reservations, answering calls, and coordinating with the service team to ensure a smooth and welcoming guest experience. Key Responsibilities Welcome and greet guests warmly as they enter the restaurant. Manage reservations, walk-ins, and waiting lists efficiently. Answer phone calls and provide accurate information about the restaurant, menu, and promotions. Escort guests to their tables and ensure they are comfortably seated. Coordinate with wait staff and managers to optimize table turnover and service flow. Handle guest inquiries, concerns, or complaints politely and professionally. Maintain a clean, organized, and presentable reception and waiting area. Keep records of daily reservations, special requests, and customer feedback. Assist in administrative tasks such as emails, menu updates, or basic reporting when required. Follow restaurant policies, health, safety, and hygiene standards. Requirements: Previous experience as a receptionist, hostess, or in customer service (hospitality preferred). Excellent communication and interpersonal skills. Pleasant personality with a professional appearance. Ability to multitask and work in a fast-paced environment. Strong organizational and time-management skills. Basic computer skills (MS Office, reservation systems). #J-18808-Ljbffr