Learning And Development Specialist

4 weeks ago

Sharjah, United Arab Emirates SKM Air Conditioning LLC Full time

About Us Since 1974, S.K.M Air Conditioning LLC has been a trusted leader in HVAC manufacturing across the Middle East and beyond. With 2,000+ employees representing 30+ nationalities , SKM operates in 8+ countries and delivers solutions to 30+ global markets . We pair engineering excellence with digital innovation—modern data platforms, AI/ML, and automation to elevate product quality, customer experience, and operational efficiency. Why Join SKM? At SKM, you’ll be part of a company that is shaping the future of HVAC in the region. We foster a collaborative and dynamic work environment where your ideas drive innovation, operational excellence, and growth. Role Overview We are seeking a dynamic and experienced Learning & Development (L&D) Specialist to design, implement, and evaluate training programs that enhance the technical capabilities and professional skills of our employees. This role is critical in ensuring our field technicians, engineers, sales teams, and support staff are equipped with the latest industry knowledge, safety protocols, and customer service excellence to maintain our competitive edge. Key Responsibilities 1. Training Needs Analysis & Program Design: Conduct regular skills gap analyses in collaboration with department heads (Service, Installation, Sales, Engineering) to identify critical training needs. Create and update training materials, including manuals, e-learning modules, videos, and hands-on workshop guides. 2. Safety & Compliance Training: Develop and enforce mandatory safety training programs, including handling refrigerants (EPA 608 certification preparation), electrical safety, and working at heights. Ensure all training content and practices comply with local, national, and international safety standards and regulations (OSHA, ASHRAE, etc.). 3. Soft Skills & Product Training: Facilitate training on soft skills such as customer service, communication, and negotiation for frontline staff. Conduct product knowledge training for sales and technical teams to effectively position and support our solutions in the market. 4. LMS & Program Management: Manage the Learning Management System (LMS), including uploading content, tracking participation, and monitoring training completion rates. Coordinate training schedules, logistics, and resources (internal trainers, external vendors, facilities). 5. Evaluation & Continuous Improvement: Implement the Kirkpatrick Model or similar frameworks to evaluate training effectiveness (reaction, learning, behavior, results). Gather feedback and use data to continuously improve training content, delivery methods, and overall L&D strategy. Qualifications Bachelor’s degree in Human Resources, Engineering, Education, or a related field. 5-8 years of proven experience as an L&D Specialist, Trainer, or a similar role, preferably within the HVAC, construction, or related technical industry. Strong understanding of HVAC/R fundamentals is highly desirable. Experience with instructional design and developing technical training content. Certified Professional in Learning and Performance (CPLP) or similar L&D certification will be prioritized. Why Join Us? At SKM , we value expertise and innovation. You’ll be part of a collaborative HR team that drives strategic decisions and supports growth across the business. If this sounds like you, we’d love to hear from you Apply directly or send your CV to with the subject line Material Planning - Team Lead #J-18808-Ljbffr

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