UX Researcher

2 weeks ago

United Arab Emirates Tabby Full time

Department: Design

Employment Type: Full Time

Location: UAE

Reporting To: Amani Fairak

Description

  • Drive meaningful impact: Our work has the most meaning when people use the tools we build to improve their daily lives. The more lives we change, the more it matters.
  • Find gold in the golden rule: Do unto others as you would have them do unto you. We deal with money and take that responsibility seriously. We bring clarity from chaos so people can make informed choices that are best for them.
  • Quit your day job: Work just can't just be about solving problems. We want to create joy and inspire show the world what could be. Even if it means taking risks and not always choosing the safest path forward.
How we work:

We have grown from ten to nearly 400+ staff, across different functions. This role sits under the UX Research function, as part of the Product & Design Team. Our team consists of product managers, designers, and recently research and writing.

Our product channels are available online and offline. This variety means that we are able to provide a seamless and enjoyable customer experience of shopping and money services.

Whom you will be working with:

We are expanding our UX Research team of 5, to have another UX Researcher joining us. You will be working with the UX Research team, product managers, UX designers, UX writers, and customer service and marketing teams.

What you will be doing:

This role supports the existing product teams and provides specialist research expertise, from identifying user problems in-depth, concept testing, and product validating to running research on the ground and sharing actionable insights.

This means that you will own your part of the UX research in product development, as follows:
  • Advocate for end users needs, e.g., customers, merchants, and staff.
  • Advocate for Design Thinking Approach within Tabby and facilitate workshops in hypothesis formulating, problem framing, solution ideation, prioritisation, and co-design research.
  • Run agile and longitudinal research studies for concept and price testing.
  • Identify proactively research opportunities that meet customer needs and business objectives.
Whom we are looking for:

Note: this role is open to bilingual candidates only in Arabic/English.

We are looking for an experienced UX Researcher, with experience working on complex user journeys, omnichannel products, and service design research. Candidates, with transferable skills, and who meet the essential attributes from their work or personal experiences, are also welcome.

Essential Attributes

Behavioural competency:
  • Experience in advocating for people's needs and goals at all stages of product development, with the love to share user research findings, insights and reports, to relevant stakeholders.
  • Experience in mixed methodology (quant and qual), and longitudinal research for product concept and price testing, in lab settings and/or user's natural environment.
Personal attributes:
  • Curiosity for understanding human behaviour, ways of thinking, motivations and needs.
  • Empathy with people from different backgrounds, cultures and needs.
  • Passion for using and learning creative research methods that study user engagement and motivation over a period of time.
Ways of working:
  • Impact and value-focused and recognises that research success depends on the impact it makes for end users and business.
  • Adaptable and is ready to change own plan, based on research findings, changing customer needs, and/or business priorities, for a better customer experience overall.
  • Adopt highest ethical standards to user research.
Desirable attributes:
  • NN/g certification.
  • Master's degree in experimental psychology, behavioural science, anthropology, any other social science discipline, or equivalent practical experience.
Why you should join Tabby:
  • Independence: you will be assigned your own project from day one. This means you will have full ownership of your project from start to finish.
  • Making an impact: you have a real opportunity to share your passion in creating a worry-free world, transparency, and equity, by advocating for people's needs among product teams.
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