IT Support Engineer

2 weeks ago

Dubai, Dubai, United Arab Emirates Purple Rock IT Solutions Full time

We are looking for a young, passionate IT Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. The ideal candidate is an all-rounder with strong experience in both Windows and Mac environments .

To be qualified for this role, you should hold a degree in a relevant field, such as Computer Science, IT, or Software Engineering . Microsoft, Cisco, Linux, or similar certifications are a plus. If you're naturally a problem solver, enjoy assisting people with computer issues, and can explain technical details in a clear and simple manner, we'd love to meet you.

Requirements
  • Degree in Information Technology, Computer Science, or equivalent
  • Minimum 2 years of UAE experience (mandatory)
  • Since this is a junior role, younger candidates are preferred
  • Strong experience working with Windows and Mac systems.
  • Hands-on experience with Windows servers, virtualization, cloud services, IT security, backup scenarios, and disaster recovery solutions
  • Ability to troubleshoot technical issues, document solutions, and provide excellent client support
  • Willing to work with multiple clients and travel for projects if required
  • Act as the primary liaison between the company and customers, handling troubleshooting, issue resolution, technical documentation, and proactive support
  • Additional certifications in Apple, Microsoft, Linux, Cisco, or similar technologies are a plus
  • Experience in cloud technology and data loss prevention software is a plus
  • Prior experience with Helpdesk applications and RMM tools such as Ninja is a plus
Employment Type
  • Full-time, Permanent
Benefits
  • Salary: AED 5,000 - 7,000 per month
  • Medical insurance
  • Annual air ticket
  • Annual leave after completion of 1 year
  • Paid Training (a combination of vendor-specific training and certification programs)
  • Great peer network and learning environment
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