ISP Support Technician
4 weeks ago
PrimaryResponsibilities
- Answer inbound technical supportphone calls, chats and emails related to NRTC's ISPpartners.
- Consult with customers and provideadditional solution in the form of up-selling NRTC'sproducts and services.
- Troubleshoot voice,data, video and connection issues forcustomers.
- Identify, troubleshoot and assistcustomers with voice, data, video and connectionissues.
- Answer customer service relatedquestions
- Track and record each phone call andprovide a detailed description of thecall
- Provide backup assistance for otherTechnical Support Representatives
Skills:
Windows10, Windows 7, call center support,Troubleshooting
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