Senior Waiter

3 months ago

Dubai, United Arab Emirates Novotel Hotels Full time
  • Read daily events, to acknowledgeany VIP’s arrivals.
  • Must know allmenu items, their garnishes, contents and preparation methods andbe able to relay that information to guests in a polite and conciseway if asked.
  • Serve and clear food and beverageitems in an unobtrusive and professionalmanner
  • Utilize the POS system to ring up sales,print checks, close checks and complete cash-outprocedures
  • Carry trays, bus and reset tableswith linen, china, glass and silver
  • Ascertainguests’ satisfaction and handle any problem which mayarise, informing a manager of the problem and how it wasresolved
  • Follow cash and credit card proceduresaccording to the guidelines of the accountingdepartment
  • Maintain a clean, neat and orderlyrestaurant throughout service
  • Polish silver,refill salt, pepper and sugar, creamers,etc
  • Ensure that work station is stocked withappropriate condiments at all times
  • Report anyguest comments regarding food and beverage tomanager
  • Conscientious handling and maintenanceof operating equipment
  • Learn and adhere tosafety, sanitation and hygienepolicies
  • Maintain good working relationshipswith colleagues, and all otherdepartments
  • Maintain complete knowledge of allF&B services, outlets and hotelservices/features
  • Perform opening/closing sideduties as assigned and set all tables according tostandards
  • Report to manager any kinds ofdeviation from set standard andprocedures
  • Ensure that all service and storageareas are kept safe and clean
  • Help minimizewaste, neglect, breakages and mishandling of supplies andequipment
  • Carry out light cleaning andmaintenance of the outlet
  • Assist other Food& Beverage Outlets in their operations during peak hours ifneeded

,Qualifications

PERSONALATTRIBUTES

  • Good Reading, writing and oralproficiency in the English language
  • Must bewell presented and professionally groomed at alltimes
  • Able to account and handle casheffectively and efficiently
  • Good communicationand customer contact skills; good problem resolutionskills
  • Basic F&B productknowledge
  • Team player with strong interpersonalskills and attention to detail

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