Principal Flexcube Consultant
2 weeks ago
- Maintain up to date knowledge of the AMBU operating assets (shopping centres) services, amenities/facilities, stores/locations, mall layout, and any ongoing/upcoming promotional activities to ensure a smooth day-to-day functioning of the Customer Service Infodesks.
- Ensure smooth day-to-day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team Leader and in accordance with the established Customer Service processes and procedures.
- Display a high level of personal grooming and perform duties in official attire at the workplace in accordance with the company's established grooming/professional attire standards to promote Majid Al Futtaim Properties' image.
- Assist customers at the Information Desk by providing clear directions, information on ongoing/upcoming mall promotional events/activities, answering queries (both on the phone or in person), and performing other shopping mall specific duties as assigned. Ensure to maintain a positive, polite, and professional attitude at all times for serving each customer in order to create an unforgettable customer experience.
- Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines/procedures within agreed SLA. This includes all complaints received - in-person/online/digital/call centre. Escalate necessary customer complaints to the Customer Service Team Leader/Supervisor or relevant stakeholders for resolution.
Key Skills: Customer Service
Employment Type: Full Time
Department / Functional Area: Secretary, Front Office, Personal Assistant (PA)
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Principal Consultant
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