Principal Flexcube Consultant

2 weeks ago


Dubai, Dubai, United Arab Emirates Oracle Full time
Job Responsibilities
  1. Maintain up to date knowledge of the AMBU operating assets (shopping centres) services, amenities/facilities, stores/locations, mall layout, and any ongoing/upcoming promotional activities to ensure a smooth day-to-day functioning of the Customer Service Infodesks.
  2. Ensure smooth day-to-day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team Leader and in accordance with the established Customer Service processes and procedures.
  3. Display a high level of personal grooming and perform duties in official attire at the workplace in accordance with the company's established grooming/professional attire standards to promote Majid Al Futtaim Properties' image.
  4. Assist customers at the Information Desk by providing clear directions, information on ongoing/upcoming mall promotional events/activities, answering queries (both on the phone or in person), and performing other shopping mall specific duties as assigned. Ensure to maintain a positive, polite, and professional attitude at all times for serving each customer in order to create an unforgettable customer experience.
  5. Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines/procedures within agreed SLA. This includes all complaints received - in-person/online/digital/call centre. Escalate necessary customer complaints to the Customer Service Team Leader/Supervisor or relevant stakeholders for resolution.

Key Skills: Customer Service

Employment Type: Full Time

Department / Functional Area: Secretary, Front Office, Personal Assistant (PA)

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