Crisis Response Specialist
5 months ago
Knowledge, Skills, AbilitiesAnd Competencies
- Advanced knowledge of mental illnessand treatment.
- Knowledge of crisis interventionand suicide prevention.
- Ability to handlestressful and emotionally charged situations and remain calm andprofessional.
- Ability to provide emotionalsupport to clients.
- Ability to handleconfidential information withdiscretion.
- Knowledge of HIPAA and ability toprotect confidentiality.
- Knowledge of intakeprocess for the Mental Health Clinic.
- Knowledgeof the Texas Mental Health Code.
- Advancedknowledge of crisis interventiontechniques.
- Knowledge of community resourcesand alternatives to Statehospitalization.
- Effective multi-taskingskills.
- Good organizationalskills.
- Welcoming, positivebehavior.
- Ability to express self clearly andeffectively, orally and in writing.
- Effectivetime management skills.
- Exceptional customerservice skills, including positiveattitude.
- Culturalsensitivity.
- Dependable attendance andpunctuality.
- Knowledge of trauma informedtheories, principles and practices.
- Flexibilityand adaptability to different workenvironments.
- Excellent computer skills,including Word, Excel, Outlook, and Electronic Health Records(EHR).
- Reading andcomprehending.
- Reasoning andanalyzing.
- Ability to coordinate with variousinter-agency personnel.
- Ability to fulfill PMABand CPR/First Aid requirements.
- Ability to workindependently.
- Good interpersonal skills,including ability to build rapport with individuals includingco-workers.
- Ability to display comfort ininteracting with individuals of diverse cultural, and economicbackgrounds and with social service, healthcare, educational andcriminal justice organizations, asneeded.
- Ability to acquire and utilize newskills as the job requires.
- Ability to workcooperatively and productively with supervisor, individuals,co-workers, and groups of persons at all levels of activity,contributing to a spirit of teamwork.
- Abilityto maintain highly confidentialinformation.
- Ability to remain calm instressful situations.
- Ability to plan andschedule work and implement directives without constantsupervision.
- Model professionalism byappropriate dress, , ethics and workhabits.
- Ability to drive personal and/orcompany vehicle. This position may require travel to agency programsites, community and residential sites, and/or locations outsidethe PermiaCare catchment area. This position may require transportof agency individuals and/or individuals served.
PhysicalRequirements
AbilitiesRequired:
- Light Lifting, under 15lbs
- Light Carrying, under 15lbs
- Walking
- Standing
- Sitting
- Operatingoffice equipment
- Operating motorvehicle
- Ability tosee
- Hearing (withaid)
- Ability towrite
- Ability tocount
- Ability toread
- Ability to telltime
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