Technical Operations Engineer

Anduril Industries is a defense technology company with a mission to transform U.
S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

The Advanced Capabilities team at Anduril develops operationally relevant wargaming and training to customers in multiple regions. This position is in a new simulation center in Abu Dhabi to provide training and simulation services to partners and customers in the region.

ABOUT THE JOB

We are looking for a Technical Operations Engineer (TOPS) to join our growing team in Abu Dhabi, UAE. Initial role will be in London, UK, while the simulation center is being constructed. In this role, you will:

WHAT YOU'LL DO

• Serve in a customer-facing capacity within the Air Maneuver Dominance / Advanced Capabilities team, working directly with EDGE and the Emirati Ministry of Defense to develop and deploy Anduril integrated hardware-software products to meet customer and operational needs. You will support the delivery of contract deliverables to include developing the plan for, setting up the equipment of, configuring & testing the equipment and software to support Anduril’s immersive wargaming simulation and Augmented Reality demonstrations and presentations.
• You will support in-depth multi-day Wargaming Exercises that include planning, preparation, deployment and recovery of AR/VR and hardware equipment, as well as software and hardware troubleshooting actions in field environments, and follow up actions with software platform providers before, during and after the customer mission is completed.
• You will own the deployment of Anduril’s Augmented Reality / Virtual Reality, gaming engine and mission simulation software and associated hardware capabilities at demonstration events, exercises and wargames. You will work to proactively identify potential issues and execute solutions with minimal external support. You will build relationships and refine and improve processes across our Software, Hardware, Logistics, Growth, and Engineering teams to ensure that we are able to rapidly deliver an immersive, seamless and effective experience to our partners and customers.
• You will design & implement user feedback loops and effective event After Action Reviews to gather, triage, and prioritize requirements, feedback, issues, and challenges found through the employment of Anduril AR/VR, Visual and sim products during training, exercises, and daily corporate demo use; troubleshoot any issues with AR/VR headsets, laptops, software, network and other equipment as needed.
• You will provide input to product and engineering teams to drive the development of product features and configurations that enhance or greatly improve the employment of Anduril’s Virtual Warfare products.
• You will support end-users in understanding and using our capabilities through the development of relentless improving content, integration into existing Anduril and customer systems, and delivery of effective events that maximize engagement and understanding of the advanced warfare concepts and minimize the impact of hardware or software issues on the experience.
• You will develop and contribute to Advanced Capabilities team that includes cross-functional representation from Project and Program Managers, Operations Analysts, Mission Simulation Engineers, Wargaming Engineers, Design/Artists, senior Air Maneuver Dominance team and corporate leadership, other business lines, additional TOPS teammates as well as customers. You will be critical to ensure that the team continues to improve, refine and streamline user feedback and engagement systems, which include issue tracking, training sessions, refreshers, and focused preparation for both small scale demos and large scale exercises and events.

REQUIRED QUALIFICATIONS

• Proven experience working across a diverse set of clients, teams, roles, and operational environments while providing excellent customer service to the Maneuver Dominance business line (primary) as well as additional business lines (Secondary).
• Demonstrated comfort communicating effectively both internally and externally: on the team, as well as across Anduril’s many other business lines, software platforms, organizations and clients.
• Experience with complex problem solving, proactive planning, rehearsals and trou