Van Salesman

3 weeks ago


Abu Dhabi, United Arab Emirates AfaqTech Full time

Our client a Managed IT company in North Yorkis in search of a Service Coordinator who can deliver exceptionalcustomer service to their clients. There a lot of room for quickadvancement within the company as hard work is recognized. They areone of leading IT Solution providers to law firms in the GreaterToronto Area.

JobDescription:

Are you ambitious, organized, and astrong communicator? Our client is one of the fastest growing ITSupport companies in the GTA. Our Service Coordinator isresponsible for all non-technical and 1st level technical SupportDesk tasks. Responsible for the coordination, support, managementand execution of 1st Level proactive and reactive activities toensure outstanding client support. These activitiesinclude

communicating with clients andvendors.

Essential Duties andResponsibilities:

Handle incomingcalls/emails/tickets to support our clients

Communicate directly with clients to provide status updates ornecessary follow-up

Communicate and workdirectly with vendors to ensure client issues areresolved

Monitor incoming incidents reported atthe Service Desk and route appropriately to

respective teams

Basic 1st leveltroubleshooting and issue resolution

Clearlydocument issues and solutions

Assist theService Desk to help meet all SLA requirements and exercise anownership

mentality toward customer needs,showing respect and consideration to all team

members and contributing improvements where possible to ITService Desk operations

and processes

Collaborate with team and Service Desk Manager to assessprocess improvement

opportunities, assess tools,etc. to improve Support operations

Keep managerinformed of issues that may impact the organization

Send out customer communication

Requirements:

Comfort with Windowsdesktop and Microsoft Office Suite

Ability tograsp new technology

Ability to follow standardoperating procedures

Ability tomulti-task

Strong organizationalskills

Experience working in a customer facing(in-person or remotely) role

Exceptionalcustomer service and communication skills (includingC-level)

Ability to set and manage clientexpectations

The ability to work effectively ina fast-paced environment

Strong time managementskills

Attention to detail and strong desire tolearn

Compensation:

Ourclient offers excellent compensation and benefits, includingcompetitive salaries

commensurate withexperience, family benefits plan, internal rewards, profitsharing,

and a generous vacationplan.


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