Manager Operations Services

3 months ago


Dubai, United Arab Emirates Precision Hire Solution Full time

Job Purpose: We have an excitingopportunity for the role of Manager Operations Services (EmiratesAirport Services) to join our Airport Operations Team reportingdirectly to the VP of Ramp Operations. In this role you will beresponsible for driving business planning and operationalmanagement across key Emirates Airport Services functional areasincluding Emirates Ground Dispatch (for Dubai) Hub Control Centre(for Dubai) and Centralised Load Control (networkwide). You willensure the efficient delivery of these critical services playing apivotal role in achieving safe secure and ontime flight performancewith maximum payload uplift. Additionally you will oversee themanagement of the Load Control function including the service levelagreement with dnata ensuring seamless collaboration and highstandards across the board.

In thisrole you will:

  • Incollaboration with Dubai Airports define and develop the standinfrastructure roadmap so that we maintain the highest level ofoperational stand availability whilst supporting ongoingdevelopment of Dubai international airport. Drive the AirportCollaborative Decision Making system (ACDM) initiative from anEmirates operational perspective alongside external vendors DubaiAirports and Air Traffic Control (DANS).
  • Manage the regular production of weight andbalance documents (such as loading instructions and trim sheets)within parameters set by equipment manufacturers/IATA with theobjective of maintaining aircraft safety as well as maximisingcommercial load. Ensure the preparation of weight and balancemanuals for all new Emirates aircraft types arranging for thedistribution of these manuals across the network before the firstflight.
  • Manage the ongoing implementation ofautomated loading reconciliation system network wide through tightcontrol of systems processes/procedures and staff trainingincluding sound planning for station trials and achieving aconsistently high standard of operational results during each ofthe stations goinglive.
  • Effectively manage theService Level Agreement (SLA) with dnata for CLC relating toEmirates departures worldwide. For this purpose monitor performanceagainst the operational metrics of safety regulatory requirementspayload maximisation quality and timeliness of service. In the caseof non CLC stations recommend improvements to SLA with relevantground handlers through the Senior Regional Managers.
  • Through the 24x7 EK CLC team located in theNCC ensure smooth load control operations for all Emiratesdiversions as well as charter flights globally. Also manage the SLAwith dnata through regularly conducted quality audits and otherspecialist operational support. Service failures where impactfulmust be critically analysed and immediate corrective action taken.
  • Lead the Emirates Hub Control Centre (HCC)located at NCC with the key objective of maximising connectivity ofpayload through the Hub whilst not compromising the OnTimePerformance. Delivers improvements to the communication anddecision making process for passenger & baggage connectionswhen flights are behind schedule or during disruptions.
  • Responsible for maximising the number of EKdeparting and arriving flights on to contact parking standsensuring aircraft tactical tow planning to/from remote stagingstands delivers this objective. Accountable for publishing seasonalstand plans through to the day of operations. Ensure that theEmirates long term stand planning interests are served throughrepresenting the Corporate at appropriate airport facility planningforums.
  • Manage Emirates Ground Dispatch forthe Hub so that flight safety and On Time Departure areconsistently achieved and payload uplift is optimised. Support andempower the team to make decisions that will optimise each EKflight departure.
  • In all functional areas forwhich responsible track competitor activity as part of an ongoingprocess to benchmark against the best airlines. Research processinnovations and IT technologies which if implemented will createoperational efficiencies and limit the need for additional humanresource.
  • Responsible for ensuring across allfunctionalities the highest standards of safety and security aremaintained in line with local legislation and internationalstandards. Maintains effective communication and cooperation withall airport departments such as dnata and Dubai Airports for standplanning and operational needs during disruptions. Develop themanagerial skills of the Controllers and Airport Services Officers(HCC) through tailor made development plans training andempowerment to make each unit more selfsufficient. Manageoperational engagement standards manpower availability and maximumutilisation of human resources through rosteringefficiencies.

Qualifications& Experience: To be considered for this role you must meetthe below requirements:

  • Acompleted Degree or Honours (123 or equivalent)
  • 10 years of relevant work experience inAirport Operations or Ground Operations
  • Airport Handling Procedures Must possessdetailed knowledge in areas of operations services and movementcontrol baggage services ramp operations technical services loadcontrol and data systems/communication.
  • Mustbe fully conversant with airline and ground safety emergency andaccident procedures at Dubai International Airport and also awareof internationally recognised standards (e.g. JAR FAA DGCA etc).
  • Must be familiar with terminal radar systemsVHF and radio communications airport communication systems such asCORE RMA BRS AGSS FIDS QUINTIQ ZAFIRE
  • Musthave a working knowledge of flight planning procedures airline METrequirements and aviationterminology.

Salary& Benefits: Join us in a management role and enjoy anattractive taxfree salary. On top of our generous travel benefitsincluding discounted flights and hotel stays around the world thismanagerial role also has an excellent leave and healthcare package.Thats on top of transport benefits life insurance and more.This jobhas been sourced from an external job board.
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