Training Manager
7 days ago
Training Manager
We are looking for a Trainer who will be responsible for designing, delivering, and evaluating training programs to enhance employee skills and customer experience. It includes content creation, workshops, coaching, and performance assessment.
Key Responsibilities:- Develop and implement training programs tailored to business needs.
- Assess training requirements through TNA and performance analysis.
- Manage and update training content, leveraging digital tools and platforms.
- Conduct engaging in-person and online training sessions using interactive techniques.
- Monitor training effectiveness through KPIs, reports, and feedback.
- Collaborate with management and HR for onboarding and continuous learning initiatives.
- Support sales/F&B teams with coaching, role-playing, and customer service training.
- Minimum 3-5 years of experience in training, learning & development, or retail/F&B sales coaching.
- Proven track record of designing and delivering engaging training programs.
- Experience with various platforms and e-learning content creation.
- Retail, F&B, sales, or customer service background preferred.
- Strong communication and presentation skills.
- Excellent coaching and mentoring abilities.
- Ability to design training materials using digital tools.
- Analytical skills to assess training effectiveness and performance gaps.
- Strong organizational and time-management skills.
- Adaptability to evolving business needs and industry trends.
- Familiarity with training methodologies, including gamification and role-playing.
- Proficiency in using various platforms and digital learning technologies.
- Aware of retail/F&B business operations and KPIs.
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Dubai, Dubai, United Arab Emirates Edge Resourcing Full timeSalary: AED 22,000 A leading diverse fashion retailer, with operations in the GCC is currently looking for a Training Manager . Reporting directly to the country HR Director, the Training Manager will be responsible for analysing, developing and delivering training programmes across the group's various brands. This is a very exciting opportunity to head up...
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