Transition Program Manager
2 weeks ago
Transition Manager
JOB DESCRIPTION
The Transition Manager participates in the due diligence process and is responsible for the implementation of successful delivery in complex, multinational, multi-process, large transition projects and for developing and executing transition plans that will enable our HCL customers to migrate processes without any operational disruption from the current site and state of their Operations after Go-Live.
The Transition Manager will apply his/her experience and project management skills to manage the projects successfully and deliver solutions to the customers by:
- Developing the Project Plan and Timelines
- Monitoring and controlling the Transition Process
- Overall customer handling, escalating major transition issues, when required to respective Program Manager
- Ongoing team leadership and coaching
The Transition Managers might work as a consultant with the Client Manager during the project proposal to the customer by:
- Providing expertise to evaluate training effort, language requirements, MOC plan, location strategy, language needs
- Ensuring that all transition Project Plans are consistent and integrated with the overall Program.
He/She will provide leadership across the technical teams involved in the project. In addition he/she:
- Is the Project Lead, owns the project plan
- Coordinates/ facilitates transition (planning, sign-off, team meetings, escalations)
- Acts as a consultant for Best Practices
- Ensures transition model is implemented
- Publishes project documentation
- Communicates to PMO and steering committee
- Determines FE/BE model
The Transition Manager needs to achieve a high level of customer satisfaction by demonstrating high level of expertise about the HCL structure, processes and activities (IT support, SLA, SOW, Language, Communication tools, Management of change, remote supervision, etc.) and facilitate Management of Change in the customer side and by expressing a can do attitude.
Skills requirement
- Customer centric. Strive for quality in service delivery to our customers
- Strong leadership skills
- Experienced managing conflicts
- Able to lead and manage change, understand the effects of organizational and process changes, and the effort needed to implement an innovative solution and how this impacts the operation in terms of workload/cost.
- Experienced with Executive exposure
- Inspire credibility, strong interpersonal & communication skills, enthusiasm and positive attitude.
- Initiative, creativity and visionary skills
- Able to work in an unstructured environment and bring structure to a problem, synthesize issues.
- Strong and fast in decision making process.
- Process driven, able to improve the profitability and processes within transition.
- Ability to work effectively in diverse, foreign, virtual and multi-cultural environments.
Experience
- Expert in one or more of the following functions: HR, Order Management, Procurement, Supply Chain, Finance and Accounting, and Relationship management / Customer facing at all levels of the client organization
- 4-5 years of Program/Project management in complex environments
- SAP Related projects (Mandatory requirement)
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