RESERVATION AGENT
3 weeks ago
Area: Reservations
Location: Dubai, AE
“The world is yours with Meliá”
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.
Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
We are excited to introduce you to a luxurious and unique urban resort -Melia Desert Palm , a proud member of The Melia Collection. The resort is afive-star boutique property , offering a wide range of one, two, and three-bedroomvillas , each featuring an intimate andcompletely private pool . What makes this resort stand out is itsequestrian theme , which is reflected in every aspect of the property.
AtMelia Desert Palm Member of Melia Collection , we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.
Minimum Qualifications:
- Minimum 1 year experience as a Reservations Agent or similar role
- High school diploma
- Excellent verbal and written English / Arabic communication skills
- Basic computer proficiency
- Date entry experience
- Clerical and basic office skills
- Knowledge of customer service standards and procedures
FUNCTIONAL COMPETENCIES AND RESPONSIBILITIES:
- Answer and reply to all incoming telephone calls not later than by the 3rd ring
- Connect all telephone calls instantly, never leaving a caller on hold for longer than 30 seconds
- Answer questions briefly and precisely
- Handle every guest request with utmost politeness
- React correctly in case of complaints and direct to the responsible person
- Respond to all reservations and general resort inquiries that come via email, fax, or phone calls
- Enter confirmed reservations into WinHMS with accurate data
- Generate pro-forma invoices for TO/TA non-contracted, issue cancellation letters and invoices that incur charges
- Ensure a high level of product knowledge of the resort and local area
- Accurate handover of all relevant information/details to the next shift
- Maintain guest confidentiality at all times
ADDITIONAL RESPONSIBILITIES:
- Attend all departmental meetings, briefings & internal or external training sessions as required
- Cooperate with management to ensure the successful application of the Company’s Equal Opportunities & Harassment policies
At Meliá we are all VIP professionals who make everyday life easier and exceptional. Our warmth, proximity, and passion for what we do make working at Meliá an unforgettable experience.
At Meliá Hotels International, we are committed to equal opportunities in the workplace.
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