Assistant Manager, Kids Club

4 weeks ago

Dubai, Dubai, United Arab Emirates Kerzner International Full time

Assistant Manager, Kids Club - Atlantis The Palm (15452)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care, and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder, and surprise, where we seek to exceed our guests' expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration, and innovation. This is not simply our job, it's our passion.

About The Role

Atlantis Explorers Club - the largest hotel-based childcare and family recreation facility in the region - is looking for enthusiastic, proactive, and passionate professionals to join the team

As an Assistant Manager, Kids Club you will oversee the daily operation and organization of the Atlantis Kids Club and Nanny Services and ensure all activities and programs are adhered to as per resort standards. You will monitor the team's compliance with health & safety procedures as well as identify and deliver necessary training in line with departmental needs. Together with other Assistant Managers, you will provide daily support to the Kids Club Manager and Director.

Responsibilities of the Assistant Manager include:

  • Having full training in emergency procedures, child first aid, handling various children incidents/behaviors, and being able to conduct training refreshers for the team on those skills.
  • Overseeing the nanny service schedule and supervising the children check-in standards, volume, and targets.
  • Assisting in preparing Atlantis Kids Club daily and weekly activities, schedules, and packages.
  • Being in charge of the team schedule and producing detailed reports as requested by the leadership.
  • Delivering various administrative duties to support the smooth operations of the department.
  • Playing an active role in recruitment.
  • Overseeing and ensuring all team members uphold the highest standards of professionalism and guest relations.
  • Having thorough knowledge of all children-friendly areas and activities around the resort and the water park in order to assist with any requests.
  • Monitoring department expenses in line with the approved budget.

About You

Ideally, you will have a bachelor's degree in Recreation Administration, Early Education/Primary Care, Sports Management, Leisure Education, Hospitality, or another related field with a minimum of 2 years' experience in a similar position within a complex hospitality facility. The person in this role has to be fully trained in caring for children of ages 4-12 ensuring that they are attended to in a correct manner, as well as in handling various children's incidents and behaviors. You will contribute to expanding the entertainment programs, be mindful of activities diversity and feel comfortable sharing new creative ideas. You will successfully influence the management team and be able to effectively communicate both with senior leadership and junior team members.

Being able to confidently conduct performance development conversations and address misconduct is expected, as well as having the natural ability to recognize and develop colleagues in line with the continuous improvement drive.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted, and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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