Customer Service Representative

منذ 24 ساعات

Dubai, الإمارات العربية المتحدة Duserve Facilities Management دوام كامل

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To provide administrative and customer support manning the reception counter and other duties according to the defined standards and policies.

Customer Service Management:
- Meet and greet clients and visitors.
- Attend to customer calls and respond to emails in a timely and professional manner.
- Assign the leads received from all channels.
- Responsible for the Agent agreements and commissions.
- Support in the renewal of agreements for existing customers.
Information Security Risk (ISR) Compliance:
- Ensure confidentiality, integrity, and availability of business information are maintained by adhering to information security policies, processes, and programs.
- Stay always informed about changes in the corporation’s information security management system and ensure compliance with existing and future information security regulations.
Policies and Procedures:
- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
QHSSE:
- Ensure all relevant quality, health, safety, and environmental procedures, instructions, and controls are adhered to so that the safety of employees, quality of products/services, and environmental compliance can be guaranteed.
AD-HOC Requests:
- Perform additional duties commensurate with the current role as and when requested by the direct manager.
- Train, develop, and mentor UAE Nationals if assigned.

Minimum Education: Bachelor's Degree in any discipline or equivalent, or Undergraduate with adequate experience.
Minimum Experience: 3 years experience in a similar role for a similar industry.