Customer Service Team Leader
1 week ago
The QA Team Leader will oversee, guide, and lead a number of customer service team members within procedures. This is a vital role in providing clients and users with the support they need and ensuring they are treated with the best service and experience in their journey.
Primary Responsibilities- Supervising and managing a team of customer service representatives.
- Monitoring and evaluating the performance of team members to ensure they meet quality standards.
- Managing customer complaints and ensuring they are resolved in a timely and satisfactory manner.
- Ensuring that the team adheres to company policies and procedures, including those related to customer service.
- Motivating and inspiring team members to achieve their goals and targets.
- Handling escalated customer issues that cannot be resolved by front-line customer service representatives.
- Minimum of 2 years of experience within customer service.
- Good coaching and leadership skills with the ability to motivate a team.
- Strong interpersonal and customer service skills.
- Flexible schedule and open to working on a rotational shift basis, including weekends.
- Strong communication skills in English, both verbal and written.
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Customer Service Team Lead
4 days ago
United Arab Emirates beBee Careers Full timeThe QA Team Leader plays a crucial role in delivering exceptional customer experiences by guiding and leading customer service team members through established procedures.Key ResponsibilitiesSupervise and lead a number of customer service representatives, ensuring they meet quality standards.Monitor and assess the performance of team members to guarantee...
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Team Leader
2 weeks ago
United Arab Emirates Jumeirah Full timeCompany Description Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 26 properties across the Middle East, Europe and Asia. Renowned for its distinguished beachfront resorts, esteemed city hotels, and luxury residences, Jumeirah crafts distinctive and purposeful experiences that bring joy to...
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Technical Service Leader
3 days ago
United Arab Emirates beBee Careers Full timeJob DescriptionWe are seeking a highly skilled and experienced Technical Service Leader to join our team. As a Technical Service Leader, you will play a key role in providing technical support and services to customers across various regions.
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Team Leader
1 week ago
United Arab Emirates Zurich Insurance Full timeJob Summary Zurich Middle East is part of Zurich Insurance Group, one of the worlds largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.Reporting to the Senior Manager - Procurement & Operations Performance, the Team Leader - CREWS will assist the provision...
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Reservations - Team Leader
1 week ago
United Arab Emirates ANdAZ Full timeOrganization- Andaz Dubai The Palm Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Reservations - Team Leader is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. Qualifications Ideally with a relevant degree or diploma in Hospitality or...
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Customer Success Leader
1 week ago
United Arab Emirates Aramex Full timeGraduate; MBA / Management Post Graduates Job Function: Customer Service / TelecallingSales / Retail / Corporate / Business Development Skillset: Driving customer success, retention, and growth in a B2B or B2C environment. Job Purpose: To build and maintain relationships with global clients to drive excellence in operations and efficiencies in project...
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Sales Team Leader
3 days ago
United Arab Emirates beBee Careers Full timeJob DescriptionWe are seeking a skilled and experienced Sales Team Leader to join our team. As a Tele Sales Team Leader, you will be responsible for selling credit cards, personal loans, and bank account products to customers over the phone.Key Responsibilities:Call customers from provided lists and sell credit card and personal loan products.Develop and...
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Senior Team Leader
5 hours ago
United Arab Emirates beBee Careers Full timeJob SummaryWe are seeking an exceptional leader to join our management team as a Senior Team Leader. In this role, you will be responsible for overseeing daily operations across multiple locations, ensuring high standards of food quality, customer service, and cleanliness are consistently met.ResponsibilitiesHire, train, and manage a team of store managers...
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Customer Experience Resolution Leader
7 days ago
United Arab Emirates beBee Careers Full timeCustomer Experience Resolution LeaderWe are looking for a Customer Experience Resolution Leader to lead our team in delivering exceptional customer service and resolving incidents efficiently. This person will be responsible for managing and resolving incidents, providing good customer service, and ensuring that service levels are met.Key...
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Sales Team Leader
2 hours ago
United Arab Emirates beBee Careers Full timeJob DescriptionWe are seeking a highly motivated and results-driven Sales Team Leader to join our team. As a key member of our sales team, you will be responsible for driving sales growth by identifying and pursuing new business opportunities.Your primary focus will be on developing and sustaining long-lasting relationships with customers, selling credit...