Customer Service Dispatcher

4 weeks ago


Dubai, Dubai, United Arab Emirates Ghobash Group Full time

Customer Service Dispatcher (UAE National)Full-timeDepartment: Service - ServiceEstablished in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market. By embracing the printing industry's phenomenal digital transformation over the years, 'GCG-DDS' developed a natural proclivity for new technologies and gained an enviable reputation for its expertise in integrating digital enterprise solutions of all kinds into their client's businesses. Keen to take a market leadership position, GCG-DDS has made the strategic decision to expand its horizons into two focused areas of operation with each carrying a new corporate identity under the umbrella of GCG's holding company – The Ghobash Group. Now known as GCG ENTERPRISE SOLUTIONS, the company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions, and guides our clients with the most comprehensive portfolio of business information management technology in the UAE.Responsibilities:To be responsible for converting incoming customer calls into booked service calls and forward to available service Engineers and to prioritize, organize, and equally divide incoming calls to be scheduled for the service Engineers.Maintain the Service Engineers daily schedules and dispatch the Engineers to service calls and ensure the Response Time and Resolution Time targets are met.Schedule return trips with customers when parts are in.Maintain the on-call schedule for Service Engineers.Maintain customer database with current information.Clear and concise communications with Service Managers, Service Engineers and company customers, including keeping customers appraised as to company schedule and requested lead-times.Log preventive maintenance calls and allocate to engineers.If calls are repeated at high frequency, escalate them to Team leader or Technical manager.Service Reports Entry into System after Engineer submits the reports.Attend all training courses and meetings as required and assigned by management.Minimum Qualifications:Diploma/Bachelor's Degree in any discipline from a recognised University or Institution.Skills & Professional Requirements:Tech-savvy with knowledge of relevant methods (CAD).Experience Requirements:Fast typing with experience in data entry.Knowledge of procedures and guideline for emergency situations.Proficient in English (oral and written).Attributes and Behaviors:Good organizational and multitasking abilities.Active listener with excellent communication skills.#J-18808-Ljbffr



  • Dubai, Dubai, United Arab Emirates Walters People Full time

    Jouw Takenpakket Als CustomerService & DispatcherJe verzorgt de administratie enopvolging van klantendossiersJe behandelt allebinnenkomende vragen van klanten, via telefoon, sociale mediaén mailJe helpt mee met hetbedenken van nieuwe promotiesJe denkt mee aanverbeteringen voor de gebruiksvriendelijkheid van deklantenJe plant en coördineert deverdeling van...


  • Dubai, Dubai, United Arab Emirates Ghobash Group Full time

    Customer Service Dispatcher (UAE National)Full-timeDepartment: Service - ServiceEstablished in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market.By embracing the printing industry's phenomenal digital transformation over the years,...


  • Dubai, Dubai, United Arab Emirates Ghobash Group Full time

    Customer Service Dispatcher (UAE National) Full-time Department: Services Established in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market. By embracing the printing industry's phenomenal digital transformation over the years,...


  • Dubai, Dubai, United Arab Emirates Ghobash Group Full time

    Customer Service Dispatcher (UAE National)Full-time Department: Services Established in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market. By embracing the printing industry's phenomenal digital transformation over the years,...


  • Dubai, Dubai, United Arab Emirates Ghobash Group Full time

    Customer Service Dispatcher (UAE National)Full-time Department: Services Established in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market. By embracing the printing industry's phenomenal digital transformation over the years,...


  • Dubai, Dubai, United Arab Emirates Kitopi Full time

    Job Summary:The Customer Service Specialist - Dispatch at Kitopi plays a vital role in ensuring customer satisfaction by coordinating with drivers, kitchen staff, and customers to deliver high-quality services. This position requires excellent communication and interpersonal skills to handle customer complaints and provide efficient solutions.Main...

  • Dispatcher

    7 days ago


    Dubai, Dubai, United Arab Emirates Kitopi Full time

    Roles and responsibilities Dispatcher is typically responsible for managing the communication and logistics between the restaurant and various other stakeholders, such as delivery drivers, kitchen staff, and customers. The role ensures that orders are processed efficiently and that deliveries are made on time.Key Responsibilities:Monitor incoming orders and...

  • Dispatcher

    5 days ago


    Dubai, Dubai, United Arab Emirates Kitopi Full time

    Roles and responsibilities Dispatcher is typically responsible for managing the communication and logistics between the restaurant and various other stakeholders, such as delivery drivers, kitchen staff, and customers. The role ensures that orders are processed efficiently and that deliveries are made on time. Key Responsibilities: Monitor incoming...

  • Dispatcher

    2 days ago


    Dubai, Dubai, United Arab Emirates Kitopi Full time

    Roles and responsibilitiesDispatcher is typically responsible for managing the communication and logistics between the restaurant and various other stakeholders, such as delivery drivers, kitchen staff, and customers. The role ensures that orders are processed efficiently and that deliveries are made on time.Key Responsibilities:Monitor incoming orders and...


  • Dubai, Dubai, United Arab Emirates Star Services LLC Full time

    Position: Dispatch CoordinatorCompany Overview:Star Services LLC is a leading provider of professional services and solutions in the United Arab Emirates. With a strong presence in Dubai, we specialize in delivering top-notch services to our clients in various industries. Our team is dedicated to providing exceptional customer service and creating a positive...


  • Dubai, Dubai, United Arab Emirates Star Services LLC Full time

    Position: Dispatch CoordinatorCompany Overview:Star Services LLC is a leading provider of professional services and solutions in the United Arab Emirates. With a strong presence in Dubai, we specialize in delivering top-notch services to our clients in various industries. Our team is dedicated to providing exceptional customer service and creating a positive...


  • Dubai, Dubai, United Arab Emirates Ghobash Group Full time

    To be responsible for converting incoming customer calls into booked service calls and forward to available service Engineers and to prioritize, organize, and equally divide incoming calls to be scheduled for the service Engineers.Maintain the Service Engineers' daily schedules and dispatch the Engineers to service calls and ensure the Response Time and...


  • Dubai, Dubai, United Arab Emirates Ghobash Group Full time

    To be responsible for converting incoming customer calls into booked service calls and forward to available service Engineers and to prioritize, organize, and equally divide incoming calls to be scheduled for the service Engineers. Maintain the Service Engineers' daily schedules and dispatch the Engineers to service calls and ensure the Response Time and...

  • Dispatcher

    1 week ago


    Dubai, Dubai, United Arab Emirates Kitopi Full time

    Roles and responsibilities Dispatcher is typically responsible for managing the communication andlogistics between the restaurant and various other stakeholders,such as delivery drivers, kitchen staff, and customers. The roleensures that orders are processed efficiently and that deliveriesare made on time. KeyResponsibilities: Monitorincoming orders and...

  • Dispatcher

    2 weeks ago


    Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

    Dispatch couriers for deliveries,ensuring efficient routes and timelydeliveriesMonitor all incoming orders andprioritize based on urgency and deliveryrequirementsMaintain accurate and up-to-daterecords of deliveries, including tracking numbers and proof ofdeliveryCommunicate with couriers regardingany changes or updates to deliveryinstructionsHandle customer...

  • Dispatcher

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Kitopi Full time

    Roles and responsibilitiesDispatcheris typically responsible for managing the communication andlogistics between the restaurant and various other stakeholders,such as delivery drivers, kitchen staff, and customers. The roleensures that orders are processed efficiently and that deliveriesare made on time.KeyResponsibilities:Monitorincoming orders and...


  • Dubai, Dubai, United Arab Emirates Ghobash Group Full time

    About the RoleThe Ghobash Group seeks an experienced Dispatch Operations Specialist to oversee the effective distribution of customer service calls among our Service Engineers.The successful candidate will possess strong analytical skills, be detail-oriented, and have excellent problem-solving abilities.Key Responsibilities:Service Call Distribution: To...

  • Dispatch Supervisor

    7 days ago


    Dubai, Dubai, United Arab Emirates Al Ghurair Investment LLC Full time

    Secondary School (Technical, Vocational), Intermediate School, Any GraduationNationality: Any NationalityVacancy: 1 VacancyJob DescriptionEnsure the seamless and efficient management of the Food Hall (Flayva) Dispatch area maintaining operational excellence and delivering exceptional service.Supervising third-party staff to uphold performance standards,...

  • Dispatch Supervisor

    5 days ago


    Dubai, Dubai, United Arab Emirates Al Ghurair Investment LLC Full time

    Secondary School (Technical, Vocational), Intermediate School, Any Graduation Nationality: Any Nationality Vacancy: 1 Vacancy Job Description Ensure the seamless and efficient management of the Food Hall (Flayva) Dispatch area maintaining operational excellence and delivering exceptional service. Supervising third-party staff to uphold performance...

  • Flight Dispatcher

    2 days ago


    Dubai, Dubai, United Arab Emirates Ayla Aviation Full time

    Direct message the job poster from Ayla AviationDBA | MBA | Aviation Sales & Marketing Leader | Building Billion-Dollar Businesses in Private Jet Sales (20+ Years)Position: Flight DispatcherLocation: UAE-DubaiCompany: Ayla AviationEmployment Type: Full-TimeAbout Us:Ayla Aviation is a leading airline dedicated to providing exceptional air travel experiences....