Island Superintendent

For our client, a world leader in designing,building and marketing luxury goods, with an exclusive portfolio ofthe most prestigious brands, we are looking for theWARRANTY DIRECTOR reporting directlyto the Managing Director.

Mainresponsibilities:

• Lead the restructuring and expansion of theAmericas After Sales, Service and Warranty, Functions, includinglogistics and warehouse with retail parts operations, to achievethe objectives set
• Develop Service Network inthe Americas to provide customer support throughout the region.
• Manage and direct the Americas headquartersAfter Sales, Service and Warranty team to attain growth objectives
• Organize the Service University for theAmericas Service Network
• Develop and implementstandards and processes by which all associates work is guidedwithin the After Sales department for customers
• Establish documentation and internal controls,processes and projects with measurable results and report monthly
• Establish documentation and support tointernal departments to support internal controls, processes, andprojects
• Establish positive and productiveworking relationship for product support and sales, includingwritten processes
• Find positive solutions whenthere are issues and problems
• Direct thedevelopment and implementation of Technician Reviews and Audits toensure all Technicians are adequately trained and able to completetheir job requirements according to established standards
• Work with After Sales Managers to establishmeasurable performance expectations and provide constructivefeedback to employees on an ongoing basis as needed and during theformal Appraisal Process
• Work with After SalesManagers to establish equipment maintenance schedules, and advisemanagement of equipment needs to improve productivity, efficiency,and quality of repairs
• Ensure the departmentmaintains effective working relationships with other departments
• Prepare for and participate in meetings withmanagement and other department heads as needed and/or required
• Conduct periodic staff meetings for effectivecommunication of goals and objectives.
• Expandand develop the North American Service Network and infrastructure
• Develop a rigorous audit system based oncontinuous quality improvement of our service network and footprintto ensure service excellence
• Strengthen andexpand service presence in Latin America, specifically with newpartners and develop performance goals for existing partners
• Build highly profitable retail servicecapabilities and spare parts retail operations

Mainrequirements and qualifications:

• Bachelor s Degree in Engineering
• Master s Degree in Business preferred
• At least 7-10 years related experience
• Experience with Manufacturing processes
• Fluent knowledge of English and Italian
• Good management skills, able to lead a largeteam
• Possess leadership qualities and businessdevelopment mindset
• Problem-solving ability
• Results-oriented, prioritizes and plans workactivities and uses time efficiently
• Exceptional communication skills and customerservice abilities with both internal and external customers.Manages difficult client/customer situations, responds promptly tocustomer needs, solicits customer feedback to improve service,responds to requests for service and assistance and meetscommitments
• Able to meet productivitystandards and completes work in a timely manner
• Proficient with Microsoft Office

Joblocation:

Greater Miami area,FL

Candidate must show proof of UScitizenship/visa/alien registration.

No sponsorship will be offered for thisrole.

ABOUTUS:

Consea America is a leadingexecutive search firm providing high-quality solutions in searchand selection of Middle to Top Management across many industriesincluding Automotive and Manufacturing, Fashion & Retail,Consumer Goods, and Health Care industries boasting long-termrelationships both with clients and candidates.

At Consea Executive Search, we focus on relationships witheach other, our clients, and our candidates - in fact servingothers is one of our core values. We support open communication andrecognize that giving constructive criticism can be even harderthan receiving it. We appreciate the fearless and the passionatewho force us to be better. Everything we do sits on a pillar ofdiversity - diverse perspectives, backgrounds, and ideas driveinnovation and make us successful. Consea is committed to arecruitment process that results in the hiring of the bestapplicants. Consea s Delivery Team will be accountable for thesourcing, pre-selecting, pre-screen, interview, andoffer.

Consea promotes equal opportunity throughaffirmative action in employment. Discrimination is prohibited onthe basis of race, color, religion, national origin, citizenship,sex, sexual orientation, gender identity, age, disability, andqualified veteran status. Equal opportunity results when allapplicants are treated consistently at every stage ofrecruitment.