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After Sales Operations Manager

1 month ago

Dubai, Dubai, United Arab Emirates Al Futtaim Group Full time

After Sales Manager - SHS | FAMCO

Company: Al Futtaim Group Location: Dubai, UAE Posted On: 18/2/2014

FAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries & commercial undertakings covering the transportation, construction, manufacturing, warehousing, oil & gas and marine sectors. FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, and more.

Reporting to the GM - Storage & Handling Solutions, the After Sales Manager will be responsible for increasing the After Market business across the major product range of the SHS division. The primary goal is to exceed financial budgets while extending the aftersales range of products and services across the total customer base.

Main Responsibilities:
  1. Sale of customer contract support agreements
  2. Extend market coverage of agreements
  3. SHS Spare Parts sales via contracts, workshop, counters, and effective marketing campaigns
  4. Ensure total customer aftersales satisfaction
  5. Front line sales support
  6. Forecasting and planning
  7. Safe & correct operation of all FAMCO supplied equipment
  8. Maximize cash flow for the group
Job Requirements: Experience:

Min: 8 Years

Career Level:

Supervisor/ Manager

Job Type:

Full Time

Vacancies:

3 Open Positions

Salary:

Negotiable

Gender:

Any

Degree Level:

Any

Major:

Any

Age:

Any

Nationality:

Any

Residence Location:

Any

Languages:

Any

Own a Car:

Any

Have Driving License:

Any

Job Skills:

The ideal candidate must have:

  1. Bachelor Degree with technical background, Mechanical / Electrical Engineering
  2. 8 years in customer support / technical sales with exposure to spare parts sales
  3. Microsoft Office (Word, Excel, PowerPoint), Microsoft Outlook, SAP exposure
  4. Management and Negotiation skills
About The Company:

Established in the 1930's, the Al-Futtaim Group has developed into a leading business house in the lower Gulf region, operating over 40 companies and dominating many market segments in the UAE and beyond.

Company Industry:

Industrial

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