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GTRF Services Assistant, Trade

1 month ago

United Arab Emirates HSBC Full time

GTS Services Assistant, Trade (UAE National)

Some careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Duties & Responsibilities:

  1. Conduct the day-to-day operation of the Global Trade branch counter (i.e. Meeting, greeting customers, handling trade documentation (Export, Import documents, LC, Guarantees and all other products under the umbrella of GTS- Global trade solutions) and document scanning at the branch counter. Correspondence, pre-scan document sorting, post-scan document matching, document dispatch, filing and other related activities).
  2. Ensure the services provided are in line with SLAs.
  3. Handle queries from stakeholders and internal customers (i.e., via Bank internal system Phone, email etc.) and take follow-up actions if necessary.
  4. Safeguard the Bank from potential loss by ensuring all operations under his/her responsibility are in accordance with FIM, UCP600, Audit, FCC guidelines, Compliance and Money Laundering, and all other related guidelines.
  5. Identify and escalate any issues which are beyond personal authority levels, if any, and outside the scope of the job knowledge expected of your grade level.
  6. Maintain & improve teams' productivity by ensuring the branch functions are running smoothly and the documents received at the counters are processed/scanned/indexed/dispatched efficiently in line with SLAs and maintaining good communication with external and internal customers.
  7. Provide exceptional customer services at the branch counter and work with other functions/teams to maintain/improve operations and service standards.
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