Senior Waiter

4 weeks ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time
Roles and responsibilities
  • Previous experience of 1-2years in a Luxury Hotel environment as a Waiter/Waitress is aplus.
  • Professional, Insta-Worthy Appearance,always adhering to FIVE’s Grooming Standards andmaintaining a polished, ‘FIVE-Styled’demeanour.
  • Flexibility to work a variety ofshifts, including weekends and holidays, based on the requirementsof the Hotel.
  • A Welcoming and EnthusiasticEnergy that sets the tone for a Sensational GuestExperience.
  • An elevated and energeticConversationalist, engaging Guests with livelydiscussions.
  • A Proactive Nature, coupled with ameticulous Eye for Detail, ensuring every aspect of the Operationis curated to perfection.
  • Excellentcommunication and interpersonal skills, leveraging strong verbaland written skills to engage effectively with Guests, FIVE TribeMembers, and stakeholders.
  • Finds creativesolutions and take ownership of all duties and tasks assigned,while ensuring an unparalleled Journey atFIVE.
  • Skills in Improving Customer Satisfactionand Driving Profitability, showcasing a commitment toIndustry-LeadingStandards.
  • ‘FIVE-Styled’Visionary thinking by finding creative solutions, while takingOwnership for all duties and tasksassigned.
  • Impeccable communication skills, bothverbal and written, with fluency in English (additional languagesare a plus).
  • A hands-on attitude, fuelled by a‘Can-Do’ Spirit.

KeyResponsibilities

  • Greets Guests upon Arrival with aWarm ‘FIVE-Styled’ Welcome, ensuring theirJourney at FIVE is sensational.
  • Proactivelyacknowledges and Remembers Guest Preferences, maintainingmeticulous Guest History records to curate unparalleled,‘FIVE-Styled’Service.
  • Takes and delivers Food and BeverageOrders accurately and efficiently, ensuring special DietaryRequirements and Preferences areconsidered.
  • Presents menus and makesknowledgeable Recommendations based on the Guests’Preferences and the availability ofingredients.
  • Demonstrates an UnwaveringCommitment to upholding FIVE's First-in-Class Standards,providing personalised Service to Guests at alltimes.
  • Ensures a Seamless Dining Experience forGuests, Anticipating their Needs, and Fulfilling SpecialRequests.
  • Exhibits an exceptional understandingof FIVE's diverse destinations, concepts, menus, events,and bespoke offerings, enabling ‘FIVE-Star’Guest Assistance at every touchpoint.
  • AssumesOwnership of Guest Concerns and Requests, displaying top-notchResponsiveness to Exceeding Expectations, whilst escalatingrelevant concerns to the Head ofDepartment.
  • Efficiently Processes Billing andPayments while adhering to FIVE’s industry-leadingControl Procedures.
  • Contributes to a LuxuriousDining Experience by working Collaboratively with the Food andBeverage Team to maximise Guest Satisfaction, ensuring next-levelService.

Desired candidate profile

CustomerService Skills

  1. FriendlyDemeanor: Providing a warm and welcoming attitude toenhance the diningexperience.
  2. EffectiveCommunication: Clearly taking and relaying orders tothe kitchen, and informing customers about menuitems.

OrderManagement

  1. OrderAccuracy: Ensuring orders are taken and deliveredcorrectly to avoid mix-ups.
  2. MenuKnowledge: Understanding the menu, includingingredients, preparation methods, and dietaryoptions.

Multitasking

  1. HandlingMultiple Tables: Managing several customers at oncewithout compromising servicequality.
  2. PrioritizingTasks: Balancing taking orders, serving food, andhandling paymentsefficiently.

Problem-Solving

  1. AddressingComplaints: Quickly resolving customer issues orcomplaints withprofessionalism.
  2. Adaptability:Adjusting to unexpected situations, such as special requests orchanges in orders.

SalesSkills

  1. Upselling:Suggesting additional items, such as appetizers, desserts, ordrinks, to enhance the diningexperience.
  2. DescribingSpecials: Using enticing language to promote menuspecials or featured items.

AttentiontoDetail

  1. Cleanliness:Ensuring tables and service areas are tidy andpresentable.
  2. ObservationalSkills: Noticing when customers need refills, extraitems, orassistance.

Teamwork

  1. Collaboration:Working closely with kitchen staff and other waitstaff to ensuresmooth service.
  2. SupportingColleagues: Assisting teammates during busy periodsor when they need help.

TimeManagement

  1. EfficientService: Ensuring timely delivery of food and drinksto keep customerssatisfied.
  2. Managing WaitTimes: Keeping customers informed about their ordersand estimated wait times.

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