Connectivity Centre Agent

3 weeks ago

Dubai, Dubai, United Arab Emirates One & Only Resorts Full time

Join to apply for the Connectivity Centre Agent role at One&Only Resorts .

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Connectivity Centre Agent to join our Rooms Division team at One&Only Royal Mirage Resort in Dubai.

With the global growth of our brands, you will be an integral part of the Resort's success. You will be responsible for handling all calls, both internal and external, in an efficient and courteous manner with high personalized service and attention to detail, as per the standards of One&Only. Project a favorable image of One&Only Royal Mirage to the public via telephonic interactions. Assist in coordinating all guest requests in a timely manner and ensure proper function of Connectivity Center as the central communication point of the Resort.

Suitable candidates will report directly to the Connectivity Centre Manager. Candidates must have at least 1-2 years' experience in a similar role in an upscale luxury hospitality industry or five-star hotels. A customer service background with strong attention to detail and analytical skills is essential. Candidates must be able to work under pressure and meet strict deadlines, with excellent spoken and written communication skills in English and/or another language. Computer literacy including relevant software and experience in using an Opera system is required. Middle East/GCC experience is an advantage.

At One&Only, creating JOY is at the forefront of everything we do. If you are the one to make every detail count and are bold to go beyond the obvious in every task assigned with positive energy and have the passion to make it happen, then we are looking for you.

Please apply directly through this website and submit your most recent CV which includes a recent ID picture of you. Applications that do not meet the requirements will not be considered.

We Thank You for your interest at Kerzner – One&Only Resorts. Please note that only shortlisted candidates will be contacted.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Sales and Business Development
  • Hospitality
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