Business Intelligence Analyst

12 hours ago

Dubai, Dubai, United Arab Emirates Serco Full time
Business Intelligence Analyst - Bids & Proposals

Make a difference every day

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East, we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue, and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity

The Business Intelligence Analyst – Bids & Proposals is responsible for analysing bid performance, market trends, competitor activity, solution-based information, and pricing strategies to support Serco's bid function in making informed, data-driven decisions. This role plays a critical part in improving win rates, optimising bid strategy, and enhancing overall bid efficiency through data analysis, reporting, and business intelligence. Working closely with bid managers and commercial teams, the Business Analyst will gather insights from historical bid performance, market intelligence, and pricing models to provide actionable recommendations that increase the effectiveness of bid submissions.

We are excited to offer an opportunity for recent graduates who are eager to learn and grow within a dynamic team. Join our team where you will receive training and support to develop your skills and thrive in the role. If you are passionate about starting your career in a collaborative and fast-paced environment, this is the right opportunity for you.

The role will be predominantly based out of our Dubai HQ with prospects of regional travel to support related projects, bids, and opportunities.

Key Accountabilities
  • Gather, collate, interpret and analyse relevant and requested data using statistical techniques and provide ongoing reports to support business decision making.
  • Develop and implement databases, data collection systems, data analytics, and other strategies that support business decision making across relevant bid and growth business activities.
  • When required, conduct additional research to supplement bid, opportunity, and projects including collation and presentation of relevant data and ideas.
  • Provide detailed post-bid analysis, highlighting trends in competitor strategies, pricing, and proposal effectiveness.
  • Monitor industry trends, competitor behavior, and procurement market activity to identify emerging opportunities and threats.
  • Analyze client procurement patterns, common evaluation criteria, and decision-making trends to refine bid strategies.
  • Support Serco's finance team by analysing bid pricing models, cost structures, and financial feasibility.
  • Conduct pricing sensitivity analysis to determine optimal pricing strategies for competitive tenders.
  • Assist in the development and management of project plans to deliver bid requirements on time and on budget.
  • Support the facilitation of the day-to-day running of the bidding process through the provision of timely and effective bid administrative support.
  • Support the bidding function in ensuring that appropriate governance is followed.
  • Provide support to Bid Leads in uploading relevant bid information and submissions to customer portals.
  • Identify inefficiencies in bid tracking, reporting, and analysis and propose improvements.
  • Support the development of automated bid reporting tools to streamline the analysis process.
  • Contribute to the provision of general bid administrative duties across the Bid & Growth function.
Specific Requirements
  • Relevant degree in Data Analytics, Business Intelligence, Finance, Economics, or a related field.
  • Strong analytical and data interpretation skills, with the ability to translate complex data into actionable insights.
  • Ideally familiar with bid performance analysis, market intelligence, or commercial pricing analysis.
  • Proficiency in Microsoft Excel, Power BI, Tableau, or other data visualization tools.
  • Ability to work with large datasets and develop meaningful trend analysis.
  • Fluency in English, both written and spoken.
  • Adaptable, flexible, and resilient.
  • Strong attention to detail and excellent communication and stakeholder engagement skills.
What's in it for you?
  • Competitive monthly pay and allowances that are commensurate with the role and industry standards.
  • Comprehensive medical insurance coverage and life insurance.
  • Work-life balance with competitive leave benefits.
  • Annual airfare allowance for expat colleagues.
  • Supportive work environment with a positive Safety-First culture.
  • Access to wellbeing programs and platforms.
  • Career paths for growth and variety in your career.
Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and ensuring the safety of all employees through its Zero Harm initiative. Please visit for more information.

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