Rooms Controller

3 weeks ago


Dubai, United Arab Emirates MARRIOTT International Full time


Love What You DoEven More

At JWMarriott®, treating guests exceptionally starts with theway we treat our associates. Because we believe it takes people whogenuinely love what they do to create a truly extraordinaryexperience.

Here At JW Marriott Marquis Dubai,We Are Looking For Talented Individuals, To Join Our Amazing FamilyAnd In Return We Are Able To Offer You The Following

  • An amazing career opportunity to notjust work with us but open opportunities worldwide with ourextensive portfolio of hotels.
  • Learningopportunities with some of the best professionals the region has tooffer.
  • We aim to promote our associates withinas soon as the opportunity arises, so we hope to see you progressyour career in line with our training and promotionschedule.
  • A competitive salary with excellentbenefits which include accommodation, meals on duty,Transportation, and:
    • World class training anddevelopment, including leadershipdevelopment.
    • Recognitionprograms.
    • Discounted accommodation in over8,000 hotels all over the world. Yes,8,000
    • Discounted food & drink in allour restaurants and bars.
    • Discounts for yourfriends and family.
    • Unlimited careeropportunities (Internationally andlocally)
    • Medical and Lifeinsurance
  • Amazing supportto ensure you have all the tools you require to complete yourday-to-day tasks.

OurExpectations From TheRole

RoomInventory Management:

  • Monitor house count regularly todetermine room availability and develop a strategic sellingstrategy for each shift.
  • Ensure accurate andtimely handling of room reservations, arrivals, departures,no-shows, and extensions using systems like OPERA.

Communication AndDocumentation

  • Utilize the Daily Log and othercommunication tools to their full capacity, providing relevantinformation to the next shift and ensuring seamless communicationwith other departments.
  • Maintain detailedrecords, including contingency reports, to facilitate smoothoperations.

VIP And Elite MemberHandling

  • Pre-block rooms for VIP and MarriottElite members, considering any special requirements orpreferences.
  • Communicate effectively withconcerned departments to ensure a seamless experience for specialguests.

Compliance AndAudits

  • Ensure compliance with creditpolicies and supervise adherence to cash handling procedures byFront Office Receptionists.
  • Conduct regular PCIaudits to ensure compliance with Marriott Internationalstandards.

Training And BrandCompliance

  • Participate in the training anddevelopment of Front Office Associates, ensuring they arecontinually updated on hotel rates, packages, anddiscounts.
  • Maintain a thorough knowledge ofVisa policies and procedures, assisting in the absence of the visacoordinator.
  • Supervise compliance with MarriottBrand standard requirements for all front officesections.

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