IT Supervisor
2 weeks ago
United Arab Emirates
PULLMAN
Full time
Responsibilities - You are responsible to assist the departments in the operation of all computer hardware and/or software installation and maintenance.
- Serve as secondary contact for all servicing of computer PC hardware and/or software.
- Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom-related etc.) is ordered and available.
- Accountable for disaster recovery and business continuity as it relates to technology.
- Foresees, identifies and resolves system(s) performance problems.
- Ensures technology assets are secure and well-maintained in accordance with Sofitel policies and standards.
- Installs, monitors, maintains telecommunications equipment including cabling and providing technical guidance as needed.
- Performs adds/moves/changes/deletions.
- Supports end-user company provided mobile phone issues.
- Troubleshoots high-speed Internet access problems.
- Escalates problems as appropriate through IT Manager.
- Images desktops, installs new software applications, applies patches, maps drive to correct server/network.
- Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.
- Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.
- Moves/adds/changes PCs/peripherals; migrating data when necessary.
- Maintain a full inventory of all Hardware and software related supplies.
- Maintain a log of all computer hardware and a log of all services calls on computer hardware.
- Manage the configuration records, programme files and data files on the computer system.
- Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions.
- Install and test corporate approved applications changes to the hotel computer systems.
- Implement Preventive Maintenance for all IT hardware & Software on timely basis.
- Will be fully in-charge of IT Dept. and all of its related issues in the absence of the IT Manager / Department Head.
- Checking daily backups, all system interfaces, server hardware and logs.
- The management of the IT Agent/IT Specialist involves assigning daily tasks, providing training on all necessary theoretical and practical procedures, and offering troubleshooting and support in line with corporate standards.
- Follow up all claims that are being forwarded to IT Dept.
- Document, archive all correspondence and troubleshooting, follow up suppliers visits and maintenance.
- Must have very good knowledge in LAN, Security, Wireless, IP Telephony, Paytrax, Micros, Fidelio, Opera, Sun System, various hospitality solutions and software.
- Must be an example of the Sofitel Values, Brand Standards, and a champion of appearance & hygiene guidelines.
- Implements guidelines, policies and procedures for those operating departments according to Sofitel Guidelines & Standards.
- To ensure that he/she provides a friendly, courteous and professional service at all times.
- Ensures that any given timeline is strictly followed.
- Ensures that the daily IT procedures are completed on a timely basis.
- Bachelor Degree in any related field.
- Previous hotel IT experience preferred.
- Strong guest orientation and conflict resolution skills.
- Effective problem-solving and decision-making abilities.
- Good command of spoken and written English.
- Positive attitude with excellent interpersonal skills and strong leadership.
