Manager Application Support Section
3 weeks ago
This role is responsible for overseeing the support, maintenance, and management of enterprise systems to ensure their reliability, performance, and compliance with organizational and regulatory standards. This role leads day-to-day support activities, manages escalations, and coordinates with internal teams and external vendors to resolve technical issues. By supervising maintenance, monitoring, and change management processes, this role ensures seamless system operations, continuous improvement, and adherence to GPSSA's strategic goals.
Main Duties and Responsibilities
Core Responsibilities
Support and Incident Management
- Manages day-to-day support activities, ensuring timely resolution of incidents and service requests per ITSM standards.
- Acts as the escalation point for complex technical issues and works with internal teams or external vendors to resolve them.
- Ensures proper documentation of incidents, root causes, and resolutions for continuous improvement.
- Provides support for Commercial off-the-shelf (COTS) applications, including maintaining licenses, upgrades, maintenance, ensuring sustenance models, and having appropriate support contracts.
Maintenance and Monitoring
- Supervises the maintenance and operation of institutional applications to achieve optimal performance and provide technical support to users.
- Develops and implements processes to proactively identify and address system vulnerabilities or inefficiencies.
- Ensures that all enterprise systems are updated to comply with regulatory and organizational standards.
Change and Release Management
- Develop and implement change management strategies for implementing new enterprise applications or updates, ensuring changes are communicated to all stakeholders and training users in their use.
- Implements governance frameworks to manage changes effectively without impacting business operations.
Budget and Contracts Management
- Follow budget planning and contractual processes to convey the section requirements as per the strategic objectives and roadmaps.
Vendor and Collaboration Management
- Coordinates with external vendors to resolve advanced technical issues and ensures compliance with service level agreements (SLAs).
- Documents software applications, including technical specifications and user guidelines.
Documentation
- Ensures updates on documentation of process, procedures, manuals, user guidance.
- Raises awareness on application features, uses, adoption and upgrades.
People Management Responsibilities
- Defines goals and key performance indicators for each member of the team and ensures effective implementation of the performance management process.
Manages the team members by evaluating their performance, providing feedback on an ongoing basis, identifying development needs and coaching them to ensure capability development.
Education and Experience
- Bachelor's degree in Computer Science Engineering, Information Technology, or a related field.
- Minimum 10+ years of relevant experience in a role focused on application support.
- This role is Emiratization role.
Mid-Senior level
Employment typeFull-time
Job functionInformation Technology, Project Management, and Strategy/Planning
IndustriesGovernment Administration, Pension Funds, and Consumer Services
#J-18808-Ljbffr-
Section Head
6 days ago
Dubai, Dubai, United Arab Emirates LEAMS Education Services (Gamma Holdings Ltd.) Full timeApplications are invited from experienced candidates with relevant educational qualifications for an immediate opening in our British curriculum school as Section Head Grade 7-8. The core purpose of this role is to provide professional, highly effective leadership that will achieve outstanding results in Grades 7-8. He/she is responsible for ensuring student...
-
Section Head
6 days ago
Dubai, Dubai, United Arab Emirates Gamma Holdings. Full timeApplications are invited from experienced candidates with relevant educational qualifications for an immediate opening in our British curriculum school as Section Head Grade 78. The core purpose of this role is to provide professional highly effective leadership that will achieve outstanding results in Grades 7-8. He/she is responsible for ensuring student...
-
Section Head
4 days ago
Dubai, Dubai, United Arab Emirates LEAMS Education Services (Gamma Holdings Ltd.) Full timeApplications are invited from experienced candidates with relevant educational qualifications for an immediate opening in our British curriculum school as Section Head Grade 7-8. The core purpose of this role is to provide professional, highly effective leadership that will achieve outstanding results in Grades 7-8. He/she is responsible for ensuring student...
-
Section Head
1 day ago
Dubai, Dubai, United Arab Emirates Gamma Holdings. Full timeApplications are invited from experienced candidates with relevant educational qualifications for an immediate opening in our British curriculum school as Section Head Grade 78. The core purpose of this role is to provide professional highly effective leadership that will achieve outstanding results in Grades 7-8. He/she is responsible for ensuring student...
-
Section Head
6 days ago
Dubai, Dubai, United Arab Emirates LEAMS Education Services (Gamma Holdings Ltd.) Full timeApplications are invited from experienced candidates with relevant educational qualifications for an immediate opening in one of our British curriculum schools as Section Head Year 3. The core purpose of this role is to provide professional, highly effective leadership that will achieve outstanding results in Grade 3. He/she is responsible for ensuring...
-
Section Head
5 days ago
Dubai, Dubai, United Arab Emirates LEAMS Education Services (Gamma Holdings Ltd.) Full timeApplications are invited from experienced candidates with relevant educational qualifications for an immediate opening in one of our British curriculum schools as Section Head Year 3. The core purpose of this role is to provide professional, highly effective leadership that will achieve outstanding results in Grade 3. He/she is responsible for ensuring...
-
Section Manager
4 days ago
Dubai, Dubai, United Arab Emirates Gulf Marketing Group (GMG Group) Full timeWho we are: GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's...
-
Section Head
5 days ago
Dubai, Dubai, United Arab Emirates LEAMS Education Services (Gamma Holdings Ltd.) Full timeLEAMS Education Services (Gamma Holdings Ltd.) is seeking an experienced and dedicated individual to fill the position of Section Head, Grade 3. The successful candidate will be responsible for providing professional leadership that achieves outstanding results in this critical year group.Key Responsibilities:Develop a stimulating learning environment within...
-
Business Process Support Section Head
6 days ago
Dubai, Dubai, United Arab Emirates Michael Page Full timeJob description / RoleEmployment: Full TimeAs the Business Process Support Services Section Head, you will play a critical role in overseeing the operational design and support for business support processes across multiple entities for Oracle HCM applications. You will be responsible for managing post-go-live activities, ensuring smooth transitions into...
-
Section Head
5 days ago
Dubai, Dubai, United Arab Emirates LEAMS Education Services (Gamma Holdings Ltd.) Full time**Job Description:**We are seeking an experienced education professional to fill the role of Section Head Grade 7-8. As a member of our British curriculum school team, you will be responsible for providing professional leadership and guidance to ensure outstanding results in Grades 7-8.The successful candidate will be responsible for:Supporting the...
-
Section Supervisor
5 days ago
Dubai, Dubai, United Arab Emirates Gamma Holdings. Full timeGamma Holdings seeks an Education Director to lead and manage the operations of the section, working collaboratively across the school to ensure School objectives are achieved in an efficient manner.Main Responsibilities:Develop a stimulating working environment within the school.Lead academic staff assigned to the section by the Head of Middle and...
-
Experienced Education Professional
5 days ago
Dubai, Dubai, United Arab Emirates LEAMS Education Services (Gamma Holdings Ltd.) Full time**About the Role:**We are looking for an experienced education professional to fill the role of Section Head Grade 7-8 in our British curriculum school. The successful candidate will provide professional leadership and guidance to ensure outstanding results in Grades 7-8.The key responsibilities of the role include:Supporting the development of a stimulating...
-
Section Head
6 days ago
Dubai, Dubai, United Arab Emirates LEAMS Education Services (Gamma Holdings Ltd.) Full timeBritish Curriculum School in Dubai is looking for an experienced Year 6 Section Leader to help lead the section.Key Responsibilities:Lead and manage the Year 6 team, ensuring the delivery of high-quality teaching and learning across the curriculum.Oversee the planning, assessment, and tracking of student progress in Year 6.Mentor and support colleagues,...
-
Application Support
4 days ago
Dubai, Dubai, United Arab Emirates Ontime Group Full timeJob Responsibilities:1. Creating and modifying database schemas.2. Normalization and denormalization of databases.3. Designing tables, relationships, and indexes.4. SQL Queries:- Writing and optimizing SQL queries.- Using joins, subqueries, and aggregate functions.- Implementing stored procedures, triggers, and views.- Database Administration:- Setting up...
-
Section Head
4 days ago
Dubai, Dubai, United Arab Emirates LEAMS Education Services (Gamma Holdings Ltd.) Full timeLEAMS Education Services (Gamma Holdings Ltd.) is seeking an experienced and skilled professional to fill the role of Section Head. The successful candidate will be responsible for providing effective leadership and management to ensure outstanding results in Grade 3. Key responsibilities include maintaining a disciplinary code of conduct, teaching pedagogy,...
-
Application Support
5 hours ago
Dubai, Dubai, United Arab Emirates Ontime Group Full timeJob Responsibilities: Creating and modifying database schemas. Normalization and denormalization of databases. Designing tables, relationships, and indexes. SQL Queries: Writing and optimizing SQL queries. Using joins, subqueries, and aggregate functions. Implementing stored procedures, triggers, and views. Database Administration: Setting...
-
Application Support Engineer
3 days ago
Dubai, Dubai, United Arab Emirates Sundus Full timeRoles and responsibilitiesWe are looking for a motivated L1 Application Support Engineer to provide frontline support for our suite of business-critical applications. The ideal candidate will have foundational knowledge in software applications and systems, excellent problem-solving skills, and experience with key monitoring and support tools like...
-
MEP Commercial Section Manager
5 days ago
Dubai, Dubai, United Arab Emirates Budge Recruitment Full timeMEP Commercial Section ManagerBudge Recruitment- Dubai, UAEPosted In 9/11/2013Job DescriptionMEP Commercial Section Manager – AED 42,750/monthOne of the leading infrastructure, building, construction, and business services companies based in Dubai is now looking for an MEP Commercial Section Manager to join their growing team. You will be responsible for...
-
MEP Commercial Section Manager
2 days ago
Dubai, Dubai, United Arab Emirates Budge Recruitment Full timeMEP Commercial Section Manager – AED 42,750/monthOne of the leading infrastructure, building, construction and business Services Company based in Dubai is now looking for an MEP Commercial Section Manager to join their growing team. You will be responsible for the following:Professional delivery of sustainable, profitable growth.Assisting with the...
-
IT Application Support
4 weeks ago
Dubai, Dubai, United Arab Emirates Exinity Group Full timeIn the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence. And they're turning to the world's financial markets to achieve it. Exinity's mission is to empower them to succeed. We design, engineer and market a growing range of innovative trading and investing products that meet their...