Guest Service Officer

4 weeks ago

Ras AlKhaimah, United Arab Emirates 21c Museum Hotels Full time

Company Description Sofitel Al Hamra Beach Resort Responsibilities To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures. To attract guests and to enhance their loyalty, providing a distinctive service Talent & Culture tough communication and sales skills, in order to improve the hotel's image and to increase revenue. To recognize potential clients and to transmit information to the Sales Department. To recognize VIP guests and to apply the concerned policies. To maintain a good commercial relationship with all the bookers: guests/companies/agencies. To promote the Accor loyalty programs and the hotel promotions. To respect the privacy of the guests and the confidentiality of the information. To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it. To report all guest comments or complaints. To call the supervisor or manager for advice in serious cases or if an approval is required. To properly use the telephone etiquettes as per Sofitel standards. To have a perfect knowledge of room types and rate structure. To ensure the accuracy of all booking information entered in the PMS. To maintain an accurate Guest History. To have a perfect knowledge of the hotel configuration and products. To achieve Quality Tools and Yield Management performance. To know the competitors and to gather information about their activities and sales. To provide updated reports and statistics to the Management and other departments. To follow up availability and rate charts on TARS and other booking systems / channels. To maintain database for ATACS follow up. To follow daily check-lists. To fulfill administrative tasks and filing. To properly use and maintain the reservation communication system (telephone, fax, e-mail). To read and update logbooks. To maintain appropriate stock level for the smooth run of the reservations operations and to initiate requisitions accordingly. To be updated with the latest administrative, organizational, operational or other changes and news. To share daily activity highlights with the supervisor and manager including internal and external guest opportunities. #J-18808-Ljbffr

  • Guest Service Officer

    2 weeks ago

    Ras al-Khaimah, United Arab Emirates SOFITEL Full time

    **Company Description** Sofitel Al Hamra Beach Resort - To be an Heartist of the Front Office and of the hotel, in and outside the work place. - To always keep the working area clean and well maintained. - To properly use the telephone etiquette as per Sofitel standards. - To attend all guests approaching the front desk in the procedure of...

  • Guest Service Officer

    5 days ago

    Ras al-Khaimah, United Arab Emirates SOFITEL Full time

    **Company Description** Sofitel Al Hamra Beach Resort - To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance. - To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department. - To be fully conversant with all services and...

  • Guest Service Officer

    2 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Sofitel Full time 30,000 - 60,000 per year

    Company DescriptionSofitel Al Hamra Beach ResortJob DescriptionTo provide a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures.To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements.To use appropriate materials,...

  • Guest Service Officer

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Sofitel Full time 30,000 - 60,000 per year

    Company DescriptionSofitel Al Hamra Beach ResortJob Description To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.To attract guests and to enhance their loyalty, providing a distinctive service Talent & Culture tough communication and sales skills, in order to improve the hotel's image and to...

  • Guest Service Agent

    2 weeks ago

    Ras Al-Khaimah, United Arab Emirates Minor International Full time

    To anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner. To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Anantara properties. To take personal responsibility for the service and attitude...

  • Front Office Driver – Concierge-Style Guest Service

    6 days ago

    Ras Al Khaimah, United Arab Emirates SupportFinity™ Full time

    A leading hospitality group in Ras al-Khaimah is seeking a passionate Front Office Driver to provide exceptional customer service. You will greet guests, manage their car keys, and assist with transportation needs. Candidates should have vocational training in hospitality, experience in Front Office or Transportation, and a valid local driving license. Join...

  • Front Office Driver – Concierge-Style Guest Service

    1 week ago

    Ras Al Khaimah, United Arab Emirates SupportFinity™ Full time

    A leading hospitality group in Ras al-Khaimah is seeking a passionate Front Office Driver to provide exceptional customer service. You will greet guests, manage their car keys, and assist with transportation needs. Candidates should have vocational training in hospitality, experience in Front Office or Transportation, and a valid local driving license. Join...

  • Guest Service Officer

    3 weeks ago

    Ras Al-Khaimah, United Arab Emirates SOFITEL Full time

    Job Description To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures. To attract guests and to enhance their loyalty, providing a distinctive service Talent & Culture tough communication and sales skills, in order to improve the hotel's image and to increase revenue. To recognize potential...

  • Guest Service Officer

    3 days ago

    Ras al-Khaimah, United Arab Emirates SOFITEL Full time

    **Company Description** Sofitel Al Hamra Beach Resort - To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures. - To attract guests and to enhance their loyalty, providing a distinctive service Talent & Culture tough communication and sales skills, in order to improve the hotel's image and to...

  • Guest Service Officer

    4 weeks ago

    Ras Al-Khaimah, United Arab Emirates TALENTMATE Full time

    Company Description Sofitel Al Hamra Beach Resort Job Description To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures. To attract guests and to enhance their loyalty, providing a distinctive service Talent & Culture tough communication and sales skills, in order to improve the hotels image and...