Customer Service Manager, Dubai
3 weeks ago
Careers for a Changing World of Islamic Banking. Customer Service Manager Posted On 12 Sep, 2025 Type Permanent Job Category Retail Banking - Branches Job Purpose: The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently. KEY ACCOUNTABILITIES: Customer Service: Provide high-level customer service and ensure a smooth and efficient customer experience. Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required. Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc. Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency. Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow. Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch. Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards Consumer Protection: Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures. The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practices Adhere to all bank's policies and procedures. Qualifications, Experiences & Technical Skills: Minimum Experience: 1-2 years experience in the same function Language Skills: Arabic & English (Proficient) Computers/ Systems / Software Skills: Good command of MS Office Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002. The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks. #J-18808-Ljbffr
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Customer Service Executive
2 weeks ago
Sharjah city, United Arab Emirates Dubai Limited Full timeCategory: Other Career Level: Experienced (Non-Managerial) Experience: 3 Years Required Qualification: Experienced/ Bachelor Degree Holder Requires Traveling: Yes Salary: Salary Not disclosed Salary Type: Per Month Total Vacancies: 2 Skills good communication skills english is required arabic is an advantage flexible to work across the uae strong customer...
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Customer Service Manager, Dubai
7 days ago
Sharjah, United Arab Emirates Sharjah Islamic Bank Full timeCareers for a Changing World of Islamic Banking. Customer Service Manager Posted On 12 Sep, 2025 Type Permanent Job Category Retail Banking - Branches Job Purpose: The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile...
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Manager Customer Service
1 week ago
Sharjah, United Arab Emirates HASSAN MULATEM AUTO REP CENTRE Full time**Key Responsibilities**: - Supervise and coordinate the activities of garage staff, including mechanics, technicians, and service advisors. - Ensure all vehicles are serviced and repaired to the highest standards. - Schedule and monitor workflow to meet customer deadlines and service targets. - Perform quality control checks on repairs and services. -...
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Customer Service
2 weeks ago
Sharjah, United Arab Emirates Acacia Flowers Full timeFlower Shop in Sharjah specifically in Al Khan area is looking for full time Customer Service Arabic and English speaking with excellent customer service skills. Job duties include: - Working behind counter to great customers in the shop - Manage incoming phone calls and social media messages and taking orders - Identify and assess customers’ needs to...
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Customer Service Officer
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Sharjah, United Arab Emirates Majid Al Futtaim Full timeDescription **JOB TITLE** Customer Service Officer - Emirati | MAF Entertainment | VOX Cinemas, Magic Planet, and Snow Abu Dhabi **ROLE SUMMARY** To perform duties required on site at a consistently high service level whilst working within guidelines of Majid Al Futtaim Entertainment's policies and procedures Location: Abu Dhabi, Ajman, Dubai and...
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Customer Service and Social Media Manager
1 week ago
Sharjah, United Arab Emirates Star Gallery Mart Full time**Job Summary**: We are seeking a proactive, professional, and customer-focused **Customer Service and Social Media Manager** to join our dynamic team. In this role, you will be responsible for managing customer service inquiries, handling product returns and warranty issues, monitoring and responding to online reviews, and engaging with our customer base on...
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Customer Service
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Sharjah, United Arab Emirates Nimirs Pizzeria Full timeProviding excellent wait service to ensure satisfaction - Making menu recommendations, answering questions and sharing additional information with restaurant patrons - Greet and escort customers to their tables - Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) - Inform customers about...
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Customer Service
7 days ago
Sharjah, United Arab Emirates Art Corner Advertisements Gifts Supply Full timeKey Responsibilities - Respond to customer messages and comments on social media platforms (Instagram, Facebook, WhatsApp, etc.) - Handle inquiries related to products, services, orders, pricing, and delivery - Provide accurate information and escalate issues when needed - Maintain quick response times and high customer satisfaction - Log conversations and...
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Customer Service Assistant
5 days ago
Sharjah, United Arab Emirates Al-Futtaim Full time**Job Requisition ID**:171424 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...
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Customer Service Support
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Sharjah, United Arab Emirates INTERGRANDE BKC GROUPS OF COMPANIES Full time**About The Company** Intergrande BKC delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Over 22+ years of experience working with the UAE’s leading companies, we deploy the industry best tailored manpower services to advance our...
