Receptionist
3 months ago
- Under the guidance and supervisionof the Front Office Manager and / or the Night Manager, and withinthe limits of the established Accor, his/her responsibilities areto provide efficient, personalized, courteous and punctual serviceand to practice up-selling techniques. To work with a team spiritand to ensure that each guest leaves the property fully satisfiedand with the wish to return back.
- Must bethoroughly familiar with all Accor corporate and local Standardsand ensure they are followed. He / She is responsible forsupervising the operations at the front desk according to our hotelstandards in order to ensure guest satisfaction under the controlof the Front Office Manager in the accomplishment of theirobjectives. Must assist in accomplish obligations and goals asoutlined below:
Key Deliverables AndResponsibilities
Planning& Organizing:
- Review and updateLogbook
- Check equipment
- BeSmart, well-groomed and maintain a friendly and cheerfuldisposition all the times
- Oversee the day today operations
- Report regularly on happening toSupervisors / Night Manager (if onshift).
- Monitor Employees performance/Coaching
- FireProcedure
- First AidProcedures
- Handle guest complaints and reportto manager
- Implement and coordinate the AccorStandards
- Perform as per Accor Standards and inline with the Company’s Values and CoreBehaviour.
- Be fully aware of the Talk of theWalk for the day
- Proper grooming at alltimes
- Attend training classes as perschedule
- Show fullest cooperation and respectwithin the team and other departments
- of all Isaware of the daily activities and has product knowledge the hotelfacilities
- Ensure panic report is printedduring the shift at leasttwice.
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5 months ago
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5 months ago
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